The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr HelpDesk Technician I on our Information Technology team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Sr HelpDesk Technician I, you will under close supervision, provide initial support to employees or
internal customers in resolving complex or escalated technology issues. Provide
support via phone, email, or collaboration tools. Ensure the proper day-to-day
operation of internal technology applications and equipment. Troubleshoot
software and hardware issues on laptops, desktops, tablets, smartphones,
servers and/or network equipment. Perform updates, repairs, upgrades, backups
and other maintenance tasks.
RESPONSIBILITIES:
Technical Support
- Underclosesupervision,providelevel1and2technicalsupportandresolveissuesforapplications in production, development and test environments.
- Install new or upgrade existing network/desktop application software and provide recommendations for alternative application software to meet customer requirements.
- Meet or exceed department standards for support center metrics.
Procedure Documentation
- Preparedocumentationandautomationproceduresfornetwork/desktopdevelopedpackagesfor installation, inventory and training by Support Center staff.
Support Center Products & Documentation Database
- Maintain in-depth knowledge of Support Center supported products and services through self-learningandonthejobexperience.
- MaintainandupdateKnowledgedatabasewithappropriate documentation, articles, etc.
- Keep work and storagearea in clean, working andsafe condition.
May include other responsibilities as assigned
REQUIREMENTS:
- High school diploma or equivalent education required, associate's degree preferred in computer science,computerengineeringorrelatedfield.
- Minimum3+years'experienceprovidingdesktopsupportinanetworked,desktopcomputing environment required.Previous customer service experience required.
- Demonstrated experienceinstandardizeddesktop/laptop and hardware/softwaretechnologyrequired.
- A+ certification and Microsoft and/or Apple certification are a plus.
- KnowledgeofcurrentMicrosoftWindows/Officeproducts and AppleMacintoshforhardware,operatingsystemsandapplications.
- KnowledgeofIncidentManagementsystems, ServiceNow experience a plus.
- Goodorganizationandprioritizationskills, stronganalyticalandproblem-solvingskills, and demonstrated attention to detail.
- Demonstrated experiencecreatingandmanagingaccountsinActiveDirectoryandMicrosoftExchange.
- Abletoworkwellwithpeoplefrommanydifferentdisciplineswithvaryingdegreesoftechnical experience.
- Mustbeableto liftatleast25poundsandpushacartloadedwithatleast50pounds.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is a non-exempt position and the hourly range for this position is $31.12-$40.34. This is the lowest to highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
