External title : Senior Manager, Digital Test Administration Internal title : Director, Digital Test Administration College Board - GST Latam Location: This is a hybrid role and requires the candidate to be on-site at San Juan office every Tuesday and Wednesday and as per business needs Type: This is a full-time position
About the Team The Test Registration and Administration (TRA) team is part of the Assessment Operations Division that executes and supports value chain processes core to the successful delivery of College Board test administrations. We strive to ensure that all students and testing staff are provided with a flawless testing experience, and in so doing, we continually assess and remove blockers which may affect this goal and identify enhancements which enable us to exceed it. We do this by actively learning, improving, and optimizing our processes. This includes onboarding and management of testing sites and ensuring coordinators have the tools and information they need to administer our assessments with excellence, and leading effective and timely resolution of testing anomalies and irregularities that occur before, during, and after a test administration. We strive to maintain a growth mindset which enables us to develop the next generation of tools and processes that continuously add value to our users. We believe in delivering the highest quality work and maintaining a team atmosphere built on trust and which reflects a diversity of opinions, strengths, and ideas.
About the Opportunity As the Director of Digital Test Administration, you will play a critical role in delivering secure, reliable, and high-quality testing experiences for thousands of students across Puerto Rico and Latin America. As part of a dynamic team responsible for test administration across the region, you will lead the planning, coordination, and continuous improvement of digital testing operations while also executing key operational activities.
You will oversee and actively execute key components of digital test administration, including registration processes, scheduling, resource planning, and operational readiness, ensuring that all testing events are executed consistently and aligned with established standards. You will identify risks, drive process improvements, and implement scalable solutions to enhance efficiency and reliability across administrations.
Working closely with cross-functional teams within Assessment Operations and Technology, you will ensure seamless coordination and execution of testing activities.
This role is essential in maintaining the integrity of the testing process and ensuring that every student has a fair and standardized testing experience.
In this role, you will: Task Management and Strategy: (40%) - Plan, manage, and oversee all operational processes related to digital test administrations throughout Puerto Rico and Latin America.
- Develop, maintain, and execute calendar of annual test delivery activities across all digital test administrations
- Identify and secure test locations, equipment, resources, and materials to support digital test administrations
- Develop, review, and maintain updated administrative documentation and instructive materials
- Communicate and support other units and outside institutions to ensure compliance with test administration regulations and guidelines
- Coordinate with test-takers, proctors, and other staff to ensure compliance with digital test administration process
- Identify operational issues during test administrations and take immediate action to resolve or escalate as appropriate.
Oversight and Quality: (40%) - Monitor and ensure completion of tasks as established in the digital test administration calendar
- Keep detailed and accurate records for every testing event, including registration data, logistics, staffing, and incident reports.
- Ensure that all digital test administration procedures are followed correctly and that test materials are prepared and distributed accurately
- Process invoices related to test administration in a timely manner
- Coordinate students' accommodations requests, once approved, with the test centers
- Prepare periodic reports and dashboards to communicate status, trends, and findings to leadership.
- Perform the digital test administration simulations or pilots as needed and manage results
Support the organization: (20%) - Provide timely and accurate support to candidates, institutions, coordinators, and internal colleagues via phone, email, and other channels.
- Engage with key stakeholders including school administrators, test coordinators, Test Center Representatives, and College Board program teams to foster a collaborative environment
- Support cross-functional efforts to resolve complex issues that span testing operations, customer support, or program administration.
- Serve as a technically savvy resource for the team, applying strong systems knowledge and low‑code/no‑code approaches to troubleshoot issues, optimize workflows, and implement effective solutions without reliance on full engineering support.
- Take on additional duties as needed to support the broader goals of the team
About you You have:
- 4+ years of relevant Operations and/or administrative experience
- You lead through expertise and influence rather than through direct management, owning processes, driving decisions, and building strong cross-functional relationships without managing direct reports
- Exceptional organizational skills and attention to detail, adept at following a workplan
- Proven ability to work under pressure with minimal supervision
- Strong communication abilities and a commitment to customer service excellence
- Experience with budget management and administrative processes
- Proficient in both English and Spanish; fully skilled in Microsoft Office
- Analytical, innovative, and proactive in problem-solving
- Open to occasionally working flexible hours and "On Call" working schedules.
- Bachelor's degree in Business Administration, Education, Industrial Engineering or a relevant field preferred
- Authorization to work in the U.S
About Our Culture - We are motivated to positively impact the educational and career trajectories of millions of students a year.
- We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
- We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement); DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)
- We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
- We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match of charitable contributions to partner non-profit organizations
- We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time
- Our high-performing team works with the latest technologies, so you will constantly learn and sharpen your skills
All roles at College Board require: - A passion for expanding educational and career opportunities and mission-driven work
- Authorization to work in the United States for any employer
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
About Our Process - Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
- While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation - The hiring range for this role is $64,000-$80,000.
- Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
- We aim to make our best offer upfront-rooted in fairness, transparency, and market data.
- We adjust salaries by location to ensure fairness, no matter where you live.
You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers
page for more.
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