About the Role As an Associate Sales Representative, you will play a crucial role in driving revenue growth by managing inbound and outbound customer interactions. You’ll help customers find the right products and services to meet their technology needs, build lasting relationships, and ensure an exceptional end‐to‐end experience. If you’re passionate about technology sales, thrive in a fast‐paced environment, and want to be part of a company committed to your professional development, this role is for you.
Principal Responsibilities: - Manages inbound/outbound sales calls and emails in order to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met.
- Enters orders and tracks order status.
- Understands the ownership of the customer satisfaction experience as vital to territory and corporate success.
- Manages the resolution of routine, non-complex issues under some directions or guidance.
- Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders.
- Displays an understanding of the importance of the customer experience from relationship development to issue resolution.
- Attends TD SYNNEX and vendor partner trainings as assigned.
- Willing to engage in TD SYNNEX vendor and customer engagement activities that are outside of the pre-defined work hours as part of the total account ownership concept.
- Represents TD SYNNEX professionally in daily interface with business partners/customers.
- Meets attendance and punctuality standards.
- Additional duties as assigned
Knowledge, Skills, and/or Abilities Required: - Experience with multi-tasking and prioritization in a fast-paced environment.
- Experience with the delivery of effective messaging through written and verbal communications.
- Manage price negotiations and understand a profit culture.
- Build solid, effective working relationships with others.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Respond to incoming calls and greet our partners in a friendly and courteous manner.
- Adjust readily to change and adapt as neededAble to be immobile for long extended periods.
- Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
- Maintain a positive attitude in the face of criticism, rejection, or failure.
- Maintain confidentiality of sensitive information.
- Possess strong organizational and time management skills, driving tasks to completion.
- Possess basic clerical and data entry skills.
Work Conditions: - Occasional non-standard hours or overtime as business requires
- Professional office environment
Required Experience and Education (Years & Type): - 2 year degree or HS diploma/GED plus 1 years relevant experience.
- Advanced English is required *
Preferred Education/Experience: - Current affiliation within a sales organization/class preferred
- Bachelor's Degree within a business or IT discipline preferred
- Proficient in Microsoft Office Suite
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
