Operations Coordinator (Fleet Growth Bets)
Location:
Remote (Aligned to Los Angeles, CA)
Employment Type:
Contract
Contract Duration:
Through
July 31, 2026
Industry:
Transportation, Mobility, Logistics, Operations
About the Role
*** is seeking a sharp, organized, and proactive
Operations Coordinator
to serve as the operational backbone for our highest-priority, fleet-based Growth Bets. This role supports high-touch products including
Elite, College Shuttles, Health, and Transit , and sits at the intersection of hands-on execution and operational scale.
You’ll act as the bridge between manual workflows and future automation—executing with urgency while helping define the foundation for scalable, automated solutions. This is a highly visible role for someone who thrives in fast-moving, ambiguous environments and brings a strong customer-first mindset.
Responsibilities
Operational Execution
Serve as the “boots on the ground” for fleet operations, managing driver traiting and tagging, photo audits, and profile standards
Ensure a seamless, compliant rider and driver experience across all supported fleet products
Onboarding & Triage
Proactively resolve background check (BGC) and document blockers
Accelerate driver onboarding pipelines to meet aggressive growth and scaling targets
Compliance & Risk Management
Maintain 100% audit coverage for specialized drivers (fingerprinted, chauffeur, trained)
Identify, document, and escalate compliance gaps to protect legal, safety, and operational standards
Coordinate weekly reconciliation for complex payment models (hourly and per-trip)
Ensure timely, accurate payments delivered within defined scope
Analytics & Performance Monitoring
Monitor fulfillment metrics, cancellation rates, and ETAs in real time
Proactively resolve driver and partner pain points using operational data
Process Improvement & Documentation
Capture and document operational patterns, workflows, and operational “hacks”
Help define functional requirements for future product and operations automation roadmaps
Cross-Functional Collaboration
Partner with internal teams and third-party vendors
Support smooth execution of new city launches and fleet product rollouts
Qualifications
Required Experience
2–3+ years of experience in operations, logistics, or project coordination
Experience supporting fast-paced, high-growth, or startup environments
Core Competencies
High level of autonomy with a “no task too small” mindset
Strong problem-solving skills and comfort navigating technical ambiguity
Excellent communication skills with the ability to collaborate across teams and external partners
Exceptional attention to detail, particularly around data accuracy and compliance
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