Location - Any Segra office location
Role Overview
The Senior Network Data Analyst is responsible for maintaining the company's on-net/near-net building list which leads to future sales opportunities. Will be responsible for communicating with Sales and Market leaders to ensure that the 500K+ list is accurate. This role is also responsible for generating, auditing, and communicating Service Level Agreement (SLA) Service Delivery and Assurance reports. This role will drive reduced monthly expenses as it pertains to SLA Credits awarded to Carrier customers.
Duties & Responsibilities
- Perform Near-Net/On-Net data quarterly refreshes, which entails requesting data from Connectbase.
- Responsible for auditing data and ensuring the dataset of 500K+ unique entities is accurate.
- Responsible for correcting any erroneous data from Connectbase for Sales teams to be enabled to make ON/NN sales.
- Work Closely with GIS to ensure that all uploads are accurately uploaded.
- Will work with each market's OSP teams to identify zones that are Near-Net eligible.
- Responsible for creating, auditing, & communicating AT&T wireline & wireless reports pertaining to Service Delivery and Service Assurance.
- Will communicate results to both AT&T and internal audiences; Finance & Accounting, to prepare them for any future Service Level Agreement Performance credits.
- Responsible for responding to T-Mobile's wireless Service Assurance report.
- Will extensively research each reported outage against any known trouble tickets, scheduled maintenance, or 3rd party fiber cuts.
- Will respond to T-Mobile by their requested date and provide Finance, Accounting, & Engineering with notice of any future Service Level Agreement Performance credits.
- Responsible for training Network Data Analysts
- Participates in meetings with customers to review SLA reports and defend with data Segra's position on the requested SLA Credits
Qualifications
- Education: Bachelor's Degree preferred
- Experience: Minimum 8 years' experience related to network performance data in Telecom required
Key Competencies:
- Proficient in MS Office Suite required.
- Experience communicating with upper management required.
- Familiarity with Segra's Network data in OcularIP, SegraOne, Change Manager, GIS, TTS preferred.
- Familiar with Carrier Master Service Agreements and the performance requirements associated to each customer preferred.
- Ability to drive projects with minimal supervision; ability to hold others accountable; operate with a sense of urgency required.
- Experience communicating with external audiences including customers and vendors required.
About Segra:
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $74,340 - $90,500
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.
