Description
Responsibilities:
- Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds.
- Exchanges gaming chips and slot tickets for guests in exchange for cash.
- Assists patrons in requests for assistance, services, and information in a courteous, respectful manner.
- Maintains assigned window in a neat, organized, and professional manner.
- Processes credit card advances, valid personal/payroll checks, traveler checks for cash.
- Assists patron in credit application completion and marker issuance/payment.
- Maintains knowledge of property information, including memorabilia.
- Enrolls guests into the Players Club.
- Maintains accurate player tracking information.
- Assists with all casino promotions and special events.
- Completes all club transactions including enrollment, redemptions, tracking, card creation, etc.
- Assists guest with tickets to events; distribute will call as needed.
- Provides superior guest service to all guests.
- Issues redemptions to guests cashing in points.
- Verifies contents and accepts responsibility of the bank.
- Answers questions concerning upcoming entertainment at Hard Rock Live.
- Operates ticket reservation system and other in-house computer based systems used in the area.
- Reports any system issues to the supervisor.
- Promotes outstanding guest relations and treats every guest with courtesy and kindness.
- Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.
- Obtains tickers as requested, computer bills, gives proper change and/or obtains signatures as needed.
Competencies:
- Must possess excellent communication, organizational and analytical skills.
- Must be very detailed oriented.
- Must project a professional and positive image.
- Must have a high level of energy.
- Excellent interpersonal skills.
- Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
- Must be able to communicate clearly and effectively with all Hard Rockers and guests.
- Ability to understand and promulgate written memos, instructions, regulations.
Excellent telephone skills required.
- Excellent telephone skills required.
- Must possess excellent communication, organizational and analytical skills.
- Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
- Data entry skills preferred.
- Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
- Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.
- Previous cash handling experience required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education
High School (preferred)
Experience
Previous casino cage, credit, and/or players club experience preferred. (preferred)
Licenses & Certifications
MS Gaming License (preferred)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. 
