Job Description Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. * This is a remote position; however, candidates must be flexible working across multiple time zones as needed. Job Summary Effectively manage ongoing relationships with clients in portfolio. Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business. The Account Manager is responsible to lead streamlined, effective internal teams to support clients. Client Management Manage day to day business with assigned accounts – maintain oversight and delivery of all services. Understand financial standing of account and of all services Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services. Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services. Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment. Support Implementation and Project managers in delivering new products and services. Makes sure that client specific challenges and programs are set up correctly and working. Contract Renewal Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. Provide renewal and RFP responses as applicable. Utilizes and keeps salesforce up to date and accurate regarding assigned accounts. Strategic Planning Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction. Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review Reporting Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting). Review and analyze reports for accuracy and outcomes needed to satisfy the client. Provide same review internally. Consistent, accurate, and timely Salesforce usage. Implementation and Service Delivery Collaborate with the implementations team for effective implementation and service delivery of new accounts. Improve and maintain the implementation process and ensure consistency and success of implementations. Ensure that implementation activities are achieved on schedule and as required. Specific Skills / Attributes Ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs. Outstanding execution skills and values planning and preparation to ensure success. Strong project management, marketing and organizational skills. Ensure effective communication with internal and external stakeholders to ensure successful delivery of program components. Practices excellent time management skills and completes tasks according to the program’s strategic plan within the client’s established timeframes. Willingness to learn, recognize and adapt to changing conditions, including redefining this position as appropriate. Qualifications 5-8+ years of progressive experience in an account management or similar role, required. Experience in Sales, Marketing, Ops, and/or Technology is a plus. Demonstrated ability to understand healthcare and employer health benefit plan design. Bachelors’ Degree required. Masters’ Degree in business, health administration or clinical specialty is a plus. Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred. Demonstrated consultative sales and client relationship management abilities. Strong analytic and quantitative skills. Exceptional written and verbal communication skills and effective presentation skills are required. Working knowledge of Salesforce, preferred. Ability to travel as business need requires. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
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