Overview
Location:
Remote (in the Tulsa area); NO TRAVEL (0% Travel)
Schedule:
8-hour shift Monday through Friday
Pay:
$60,000-70,000/year
Supervisory Responsibilities:
Yes
Job Types:
Full-time, Permanent
Work Location:
Remote
About Us
Peerless Tech Solutions is a leading provider of innovative cybersecurity solutions and managed security services, with a focus on compliance for Defense, Federal, and Commercial customers. Peerless delivers secure, cloud-driven, and compliance-focused solutions to small and midsize organizations. We specialize in Microsoft cloud technologies, cybersecurity, and IT operations.
We are currently seeking a Technical Support Manager to oversee support operations and cloud infrastructure initiatives—especially within Microsoft Azure environments.
Position Overview
The Technical Support Manager will be responsible for leading daily IT operations and managing support service delivery while ensuring optimal performance of our Azure cloud infrastructure. This is a hands-on leadership role that combines team supervision with in-depth technical involvement in Azure services, end-user support, and IT process improvement.
Key Responsibilities
Lead and supervise the IT support/service team
Ensure timely incident resolution and high-quality service delivery
Oversee ticketing systems, SLAs, asset management, and change control processes
Manage On-Call Schedule
Develop and maintain IT documentation, SOPs, and knowledge base content
Present status and metrics for the support team in semi-weekly management meetings
Ensure patch management, endpoint security, and system health monitoring
Manage Microsoft Azure resources (VMs, networking, identity, storage, and backups)
Monitor and optimize cloud resource usage and cost
Collaborate with senior leadership on IT strategy, roadmap, and cloud modernization initiatives
Assist in ensuring compliance with IT policies, security frameworks, and backup/recovery procedures
Communicate with other departments (e.g., Success, Compliance, Finance, Projects) to ensure customer satisfaction, accuracy, and adherence to compliance standards
Escalate and coordinate with vendors and customers when required
Required Qualifications
3+ years of experience in IT service management or technical support leadership
Proficient in Azure AD, virtual machines, networking, storage, and cost management
Experience with ITIL-based support models and tools (e.g., ServiceNow, Connectwise, Freshservice, or similar)
Working knowledge of Microsoft 365 and Endpoint Manager (Intune)
Excellent communication, problem-solving, and team leadership skills
Ability to prioritize tasks and manage multiple IT functions simultaneously
Passing background checks and drug screening
Preferred Qualifications
Microsoft certifications (e.g., AZ-104, AZ-900, ITIL Foundation)
CISA, CISM, CISSP, or equivalent
Security +
Experience with hybrid environments (on-prem + cloud)
Familiarity with security best practices and compliance standards (e.g., NIST, CMMC, HIPAA)
Why Join Us
Work on impactful projects that support national security.
Competitive compensation and benefits package.
Opportunities for professional development and certifications.
Collaborative and mission-driven work environment
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