Job Locations : 100% telework w/ 1 day per 3 months at Aberdeen Proving Ground, MD
Clearance Requirements:
This position requires an active
SECRET
security clearance. Must be a U.S. citizen.
Job Type : Full-Time Salaried
Overview
We are recruiting for a Mid Software Engineer to support the Army Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C5ISR) Center Headquarters at Aberdeen Proving Ground (APG), Maryland. This position will provide software engineering support to the development, maintenance, and sustainment of the C5ISR Center Enterprise Systems. This support includes providing end user support, scoping requirements for new features/processes/apps, development and implementation, testing, training, and process documentation in the Salesforce Platform.
Responsibilities
The following duties reflect management’s definition of essential functions for this job but do not restrict the tasks that might be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons:
Provide daily administrator, technical and functional support for Salesforce and other cloud/Customer Relationship Management (CRM) applications as needed
Collaborate with end users to capture feedback, resolve issues, create enhancement requests, log and work cases within the platform, and provide help desk support
Perform detailed analysis of technical and business requirements and/or issues and make recommendations to CRM Program Manager
Perform data imports and updates
Conduct QA testing activities and document changes to the system
Make system changes to include but not limited to: objects, fields, workflows, reports, and dashboards
Create documentation of existing and new systems and procedures
Create training material as needed and host training sessions with end-users
Build reports that help support business functions in various departments and divisions across the organization
Participate and lead meetings with end users, stakeholders, and CRM Program Manager
Keep abreast of Salesforce releases, features and best practices
Translate business requirements into well architected solutions. Designs, codes, tests, debugs, deploys and documents those programs
Analyze current automations and make recommendations and improvements
Diagnose and report any issues that affect the performance, cost, or schedule of the application and propose alternatives to mitigate these issues to the Government project lead
Assist with the planning of application changes, development, and installation of upgrades and new releases
Comply with all applicable security requirements to include, but not limited to the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and DISA checklists
Use SE2 or equivalent for project management, bugs, and issue tracking
Conduct customer support by gathering information, conducting research, developing, testing, deploying, and corresponding with customers as required
Qualifications
Skills/Qualifications:
Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I required
Education and Experience:
Bachelor’s Degree and 7+ years of experience desired.
Clearance Requirements:
This position requires an active SECRET security clearance. Must be a U.S. citizen.
Work is primarily remote, but up to the client’s discretion for onsite meetings.
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