HRSD Technical Lead @ Remote on w2

Sidram Technologies • Remote (New York) • $35 - $40 / hour • 5d ago

Base pay range $35.00/hr - $40.00/hr Overview

Job title: ServiceNow ITSM & HRSD Technical Lead - w2. Location: Remote. This role leads the design, development, and implementation of ServiceNow solutions with a focus on IT Service Management and HR Service Delivery modules. Oversees solution architecture, integrations, platform governance, technical delivery, and production support to ensure scalable and high‑quality ServiceNow implementations. Responsibilities

Lead end-to-end ServiceNow support or implementations for ITSM and HRSD. Translate business requirements into scalable and compliant technical solutions. Define and maintain platform architecture, data models, and integration designs for ServiceNow. Drive CMDB, Service Catalog, and Workflow design best practices. Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub. Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences. Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable. Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth). Govern platform upgrades, patches, performance tuning, and security compliance. Ensure adherence to ServiceNow coding, naming, and security standards. Lead and mentor ServiceNow developers and analysts; collaborate with Business Stakeholders, HR, ITSM Process Owners, Security Teams, and Project Managers. Lead workshops, solution reviews, demos, and UAT sessions. Qualifications

8+ years hands-on ServiceNow implementation experience. Strong expertise in ITSM and HRSD modules. Proficiency in JavaScript, Glide API, Flow Designer, ATF, and Scoped Apps. Experience designing HR Case Management, Employee Service Center portals, and HR Knowledge & Services. Hands-on experience with CMDB & Service Mapping (preferred). Experience with ServiceNow IntegrationHub and REST/SOAP API integrations. Strong understanding of ITIL & HR process workflows. Certifications (Preferred)

ServiceNow Certified System Administrator (CSA) – Required ServiceNow ITSM Implementation Specialist ServiceNow HRSD Implementation Specialist ITIL v3/v4 Foundation Soft Skills

Excellent communication, documentation, and stakeholder engagement skills. Ability to lead technical teams and manage delivery timelines. Problem-solving and analytical thinking with a proactive work approach. Job Details

Seniority level: Mid-Senior level Employment type: Contract Job function: Engineering and Information Technology Industries: Technology, Information and Internet Additional notes: E-Verify® is a registered trademark of the U.S. Department of Homeland Security. SIDRAM TECHNOLOGIES participates in the Employment Eligibility Verification Program (E-Verify) offered by USCIS. www.dhs.gov/E-Verify

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