HM Electronics
Job Category: Customer Service / Support
Requisition Number: TECHN003901
Full Time
Remote
Carlsbad, CA 92010, USA +4 more
Job Details
HME has been creating innovative products for the drive‑thru and pro‑audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer‑focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive‑thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
HME is currently looking for a Technical Support Representative, Temporary (12 weeks), 100% remote , for our call center. The Call Center is open Monday through Friday from 5 AM to 7 PM and Saturday and Sunday from 7 AM to 3:30 PM PST. Candidates must be willing to work a flexible 40‑hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.
What you will do in the position
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Instruct installers and customers in equipment installation, operation and maintenance of equipment and their responsibilities
Administer service programs to effectively correct service issues
Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
Prepare and maintain daily logs and records
Identify and make recommendations for product improvement
Training will be provided
What you will need to succeed in this position
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Excellent verbal and written communication
Proven excellent attendance history in your previous employment
Computer literacy in various applications including e‑mail, MS Office Suite, and customer databases
Must have flexibility with shifts, including weekend coverage
Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee must regularly lift and move up to 10 pounds.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We are an Equal Opportunity/Affirmative Action Employer. We encourage minorities, females, disabled and veterans to apply. We participate in the e‑verify system. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468. Equal employment opportunity, including veterans and individuals with disabilities.
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