Position OverviewThe District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of the Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm's leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm's business.The preferred location for this position would be in a major city in Texas.Company OverviewAt FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate.With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you'll have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division—they develop data storage solutions.We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careersJob DescriptionResponsibilitiesDirect the FST equipment installation process to ensure timely and quality performanceWork with FST and Technical Advisor Group to provide resolution to escalated customer problemsManage daily activities of assigned customer support groupDevelop strong working relationships with internal and external customersProvide problem resolution to customers on escalated product issuesInteract with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understoodDirect skill set training for technicians to ensure that support is delivered at a high levelComplete and submit service activity reports and paperwork timely to the appropriate group/departmentCommunicate product issues to the Technical Advisor Group so they can be escalated to the manufacturerParticipate in the interviewing, hiring, and performance management process for assigned FSTsProvide Sales assistance in demos and/or customer visitsAttend training classes for product updates and new productsMonitor critical accounts to accomplish quick and effective problem resolutionMonitor weekly, monthly and annual reports and direct FST actions based on reported dataPerform related duties as assigned by managerRequired Skills/EducationHS Diploma or GED3+ years management experience5+ years field experience in a technical service industryExperience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applicationsKnowledge of current Graphic Arts Industry technology and trendsAbility to work under highly stressful customer situationsAbility to communicate with vendors and clients in an efficient and professional mannerOutstanding customer relations skillsExcellent problem-solving and decision-making skillsHighly developed interpersonal skills and ability to work with othersAbility to achieve corporate and departmental goals by effectively managing a geographic team and customer basePossess necessary skills/attributes to include excellent communication skills (both verbal and written)Working knowledge of a CRM tool and Microsoft applicationsValid Driver's LicenseAbility to travel approximately 60%Desired SkillsBachelor's degree in related fieldManaged a group of 10+ individuals3+ years of managing field service technicians for toner-based productsSalesforce CRMSalary and BenefitsUp to $78,000 depending on experienceMedical, Dental, VisionLife Insurance401kPaid Time Off*#LI-REMOTEEEO InformationFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.ADA InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).Job LocationsUS-RemoteJ-18808-Ljbffr
