Overview
HVAC Technical Support Advisor
Location: Remote (Must be local to the PA/NJ/DE region)
8am-5pm M-F
Peirce-Phelps, LLC is accepting applications for an experienced Tech Support Advisor to provide technical support to our dealer base in the Tri-State area. This is an exciting opportunity to join an amazing team! Apply today for more information!
Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high quality manufacturers that stand behind their products.Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of!
Requirements
HVAC service experience (Prefer 10 years Residential/Commercial)
Strong troubleshooting and analytical skills
Solid verbal and written communication skills
Proven ability to work in a fast-paced environment
Excellent customer service skills including organizational, interpersonal communication, and presentation skills
Strong work ethic
Experience working cross-functionally with many internal group, successfully
Duties
Trade knowledge of HVAC systems, both Residential and Commercial
Installation requirements plus basic code knowledge
Service troubleshooting skills
Ability to read/troubleshoot from wiring diagrams
Ability to comprehend then rearticulate technical manuals/instructions
Self-sufficient, proactive doer who works well within a team
Willing to embrace, learn new technologies
Problem resolution
Negotiation skills
PC capable including Word, EXCEL, PowerPoint
Strong communication skills with all levels of technical knowledge
Customer Service oriented
Knowledge of HVAC controls
Occasional travel to Peirce-Phelps branch locations
About Us
Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed.We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.
Find out more about Peirce-Phelps at www.peirce.com .
Why work with Peirce Phelps?
Highly competitive pay
Comprehensive benefits package
Medical, dental, vision
HSA available
Wellness incentive program
401k w/ company match
3 weeks Paid vacation
6 Sick days
9 Paid holidays + 2 floating holidays
Short- and long-term disability
Life insurance
Supplemental insurance available
Tuition Reimbursement.
Growth and advancement Opportunities.
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