Manager, Technical Services

Velsera • New York, New York, United States • 3w ago

Position Manager, Technical Services

Location: US Remote

Overview Medicine moves too slow. At Velsera, we are changing that. Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life‑changing insights.

Services Provided

AI‑powered multimodal data harmonization and analytics for drug discovery and development

IVD development, validation, and regulatory approval

Clinical NGS interpretation, reporting, and adoption

What will you do?

Engage with our client base to ensure best‑in‑class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands‑on approach

Drive and prioritize voice of customer by inter‑departmental collaboration to bring the VOC to product development

Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans

Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs

Manage and mentor your high‑performing teams

Cross‑collaborate and ensure teams are trained to handle new onboarding procedures

Act as hiring manager when expanding your teams

Develop and train Clinical Service team members

Review and manage customer satisfaction results

Overall responsibility for customer feedback QMS process

What you bring to the table?

MS with 3+ years of experience or Ph.D. in Biology, Bioinformatics, Computational Biology, Computer Science or related fields

PMP certification a plus

Understanding and skills in analyzing next‑generation sequencing data, qPCR, and a strong biology background

Experience in a clinical laboratory setting with deep understanding of clinical reporting

Strong track record of improving operations and data‑driven decision making

Personal initiative and ability to effectively lead a team

Excellent communication skills and ability to learn and work independently when necessary

High energy, inquisitive nature and strong attention to detail

What do we offer? Velsera offers a stimulating atmosphere where you can grow your capabilities in an open company culture and a competitive salary package.

A full suite of industry‑leading benefits (varies by location)

Remote work flexibility

Equal Opportunity Employer Velsera is an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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