Job Overview
We are seeking temporary administrative support for our Short Term Disability (STD) claims team. The role is a 30‑90 day assignment with potential conversion pending performance.
Responsibilities
Review incoming correspondence items (claims forms, medical records, etc.), mark duplicates, close items, and label each item from a drop‑down list.
Summarize key information from incoming correspondence related to STD claims.
Verify initial eligibility details for claims.
Contact claimants by phone to confirm information and perform outbound calls.
Perform other administrative tasks as needed.
Assess integrity and document findings.
Work flexible hours (7am‑5pm local time, 30 min lunch, two 15 min breaks) and can handle OT if discussed with manager.
Receive training and duplicate items as correspondence volume increases.
Transition to case management side if converted.
Qualifications
Must pass a background check quickly.
Must confirm a dedicated, private workspace with no one nearby to protect claimant privacy.
Basic proficiency in MS Word, Excel, and Outlook.
Excel experience required.
Comfortable with phone‑based work and outbound calls.
Prior exposure to claims or medical terminology is a plus.
Financial clients experience highly preferred.
Good tenure at a restaurant and corporate experience afterward is helpful.
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