We may be interested in the Field Service Engineer position that we have available supporting our customers within the Omaha area. You'll work from home and travel to customer sites to maintain, troubleshoot, and repair enterprise-level servers and storage hardware in data centers. This is a great opportunity to join a team that keeps critical IT infrastructure running smoothly while delivering exceptional customer service at every interaction.
What you'll do:
Customer Service
Travel to customer sites within approximately a 100-mile radius to troubleshoot and resolve technical issues
Perform maintenance and repair on data center hardware, including mid-to-high end servers and storage devices
Provide exceptional service by responding quickly and efficiently to customer needs
Communicate clearly and confidently to ensure customers feel supported and their concerns are addressed
Identify and proactively raise potential technical issues when needed
Assist with data center relocations and inventory audits
Technical Knowledge
Troubleshoot hardware issues efficiently while managing multiple service calls
Interpret maintenance manuals and collaborate with engineering teams to resolve complex issues
Stay current on industry advancements through training and certification programs
Serve as a technical expert during sales calls when needed
Document and share resolutions to improve team knowledge and efficiency
Account Management
Prepare thorough audits and maintain documentation of service calls
Proactively analyze and prepare for service calls to ensure quick and effective solutions
Maintain accurate records of service activities, expenses, and customer interactions
Collaborate with internal teams including purchasing, operations, and sales to deliver seamless support
What we're looking for:
Proven experience in a field service or customer-facing hardware repair role
Hands‑on experience repairing and maintaining servers, storage devices, and data center equipment
Comfortable working independently and managing a regional service territory
Strong troubleshooting and communication skills
Valid driver's license and willingness to drive regularly to customer locations
A+ or Server+ certification preferred but not required
Ability to lift up to 50 lbs and perform tasks such as bending, kneeling, and reaching
What we offer you:
Workplace flexibility that empowers you
Comprehensive training program – we hire the will and train the skill!
Access to best-in-class support teams
Opportunities for personal growth & career advancement
Paid volunteer hours & your birthday off
Multiple health insurance offerings starting on day one
401k match to help you plan for the future
$30-$45/hour based on experience
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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