Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
Role
Goldcast's Account Managers (AMs) are strategic partners for our Mid-Market segment customers (500-2,000 employees). As an AM, you will play a critical role in managing renewals, enabling customers to maximize their investment in the Goldcast platform, and developing strategies for account expansion. Collaborating with Customer Success Managers and engaging with key stakeholders, you’ll drive renewals and uncover new growth opportunities.
Responsibilities
Develop and execute renewal strategies for an assigned portfolio of mid-market accounts, including building renewal plans, preparing client-ready presentations, and coordinating internal stakeholders.
Identify and close expansion opportunities within your accounts, including up-sells, cross-sells, and multi-product or multi-team activations, in partnership with Customer Success Managers and Business Development resources.
Partner with Customer Success Managers to ensure smooth onboarding, ongoing engagement, adoption, and overall satisfaction for key customer stakeholders.
Analyze customer, event, and engagement data to uncover trends, inform renewal strategy, highlight risks, and identify opportunities for growth.
Build and maintain strategic account plans that outline goals, decision-makers, risks, and growth strategies for each key account, and regularly update internal teams on progress.
Lead contract renewals and negotiations, including navigating pricing transitions, to secure mutually beneficial terms and long-term commitments.
Work closely with cross-functional teams (e.g., Marketing, Product, Support, Customer Success) to address customer needs, respond to feedback, and enhance the overall customer experience.
Track and report on portfolio performance, including renewal rates, expansion pipeline, revenue achievement, and account health indicators, and accurately forecast sales opportunities via your pipeline.
Effectively and accurately manage your personal revenue pipeline and account data in CRM systems to maximize all business opportunities and provide visibility to senior leadership.
Perform other duties as assigned.
Qualifications
Bachelor’s degree is required or equivalent experience.
5+ years of experience in a customer-facing, revenue-generating role (Account Management, Customer Success, or Sales) in SaaS or technology, with a consistent track record of meeting or exceeding renewal and sales targets.
Demonstrated success working with mid-market and/or enterprise customers (typically 500-2,000 employees), including managing complex processes, resolving escalations, and delivering tailored solutions.
Proven track record of driving customer retention and expansion through proactive account strategies, structured account planning, and well-executed renewal plans.
Strong analytical skills and comfort working with data to uncover trends, assess risk, and inform strategy; ability to translate complex metrics into clear, actionable insights.
Excellent verbal and written communication skills, including the ability to deliver persuasive presentations and clearly articulate ideas, strategies, and recommendations to senior stakeholders.
Strong relationship-building and negotiation skills; adept at fostering trust-based relationships with customers and internal stakeholders and aligning multiple parties around shared objectives.
Ability to multi-task and work in a dynamic, fast-changing, entrepreneurial environment while managing multiple accounts, competing priorities, and deadlines.
A solutions-oriented mindset with demonstrated problem-solving skills and experience improving processes; thrives in navigating complex situations and ambiguity.
Experience collaborating across Sales, Customer Success, Marketing, Product, and Support teams to drive outcomes and improve the customer experience.
High degree of computer literacy; ability to work with MS Office Suite (Word, PowerPoint, Excel) and CRM tools such as Salesforce.com or similar contact management software.
Experience selling or managing accounts in SaaS/technology, hospitality, or the meetings and events industry is a plus.
This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
Physical Demands
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.
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