Overview Our IT department is seeking a Technical Support Team Lead to provide leadership, coordination, and hands-on technical guidance to the end-user support team.
This role is responsible for ensuring high-quality technical support services, mentoring staff, improving support processes, and maintaining strong customer satisfaction across our organization. The position combines team leadership, operational oversight, and technical expertise to support a diverse technology environment, including desktop systems, telecommunications, infrastructure services, and business applications. The Team Lead partners closely with IT leadership, service owners, and business stakeholders to drive service excellence, operational efficiency, and continuous improvement.
We believe our values (Collaboration, Customer Focus, Civility, Accountability, Innovation, and Agility) drive our success, and encourage candidates from all backgrounds and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.
This is a fully in-person position, Monday through Friday (excepting holidays), 7:30 am-4:30 pm.ResponsibilitiesWhat you'll be doing:
- Providing direct supervision, mentoring, and project resource oversight for the Device Services team.
- Managing the annual technology refresh process for desktop computers, printers, and software.
- Supporting a diverse network of software, hardware, telephone and process solutions for staff.
- Troubleshooting, diagnosing, and resolving technical customer issues associated with current systems.
- Demonstrating commitment to being respectful and valuing differences among individuals.
- Working with other managers and team leads to ensure quality in service operations.
To view the full job description -
https://www.larimer.gov/jobs/descriptions/#/app/detail/Technical_Support_Team_LeadWhat we're looking for:
- A customer-focused approach and the ability to build strong working relationships.
- Knowledge of process standardization and continuous improvement practices.
- Skill in applying deductive and inductive reasoning to diagnose and resolve system and technical issues.
- Understanding of service management principles that align technology services with business goals and performance measures.
- Sound judgment and critical thinking when addressing complex customer needs and real-world challenges.
- Strong organizational skills with the ability to coordinate multiple priorities effectively.
- Clear and professional verbal and written communication.
- Hands-on experience troubleshooting, repairing, and supporting desktop and laptop hardware.
QualificationsAll candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.
- Four (4) years of experience in Service Desk\end-user support of information systems technology or the performance of similar duties and responsibilities required.
- Associate's degree, or equivalent combination of education and/or experience, from an accredited college or university with major coursework in Computer Science, Business Systems Support, or a related field required. Related education or experience may be substituted on a year-for-year basis.
- Possession of a valid Driver's License by date of hire required.
BenefitsHere's what Larimer County offers for all Regular, Limited Term, and Appointed positions:
• Medical, Dental, and Vision benefits• FSA or HSA (depending on the medical plan)
• Short and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays.
Want to dive into the details? Check out Larimer County's Benefits.
https://www.larimer.org/hr/benefits.
Supplemental InformationAn offer of employment is contingent upon the successful completion of required pre-employment checks or testing.
All application components must be submitted by 11:59 PM MT on the closing date listed.
Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.
