At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We're Looking For:
A detail-driven, operational IT Junior Integrator responsible for the day-to-day support, monitoring, and maintenance of the Property Management Systems and related hospitality technologies across multiple locations. This position performs hands-on system support, testing, validation, and troubleshooting in a 24/7 operational environment, following established procedures and escalation paths to ensure stable and reliable property systems.
Who You Are:
- Reliable, detail-focused professional who takes pride in supporting smooth hotel operations
- Service-minded collaborator who enjoys working alongside operations and IT teams
- Effective communicator who keeps stakeholders informed and aligned
- Flexible and organized, able to shift priorities as operational needs change
- Methodical problem solver who follows procedures and contributes to system stability
- Veterans and military spouses encouraged to apply
What You'll Do:
- Provide daily operational support for Property Management System, Resort Wide Charging, and all interfaces.
- Monitor system performance and respond promptly to incidents, outages, and service disruptions in a 24/7 support model.
- Perform hands-on support and basic troubleshooting of PMS servers, hardware, and connected devices following established standards.
- Support and maintain key management systems and associated integrations.
- Support hospitality applications such as Transcendent and HotSOS, including associated mobile devices.
- Execute scheduled server patching and updates as directed; validate system functionality post-update.
- Assist campus support teams with escalated operational issues involving hospitality applications.
- Perform testing and validation of software releases, upgrades, and configuration changes prior to production.
- Accurately document incidents, changes, and operational activities in ServiceNow.
- Maintain required PCI and SOX audit logs for changes to in-scope systems.
- Communicate scheduled and emergency maintenance to affected end users using approved protocols.
- Travel between properties to provide on-site support, system maintenance, and project assistance.
- Maintain regular and reliable attendance aligned with operational requirements.
- Perform other duties as assigned to support property IT operations.
- Other duties as assigned.
Your Qualifications Include:
- Minimum 1 year of hands-on operational experience supporting:
- Opera integration platforms or similar hotel property management systems.
- Microsoft Server OS (2016 -2022).
- Hospitality key management systems (Saflok, Ambiance).
- Microsoft Office (2016/2021 LTSC).
- Working knowledge of:
- User access management (Active Directory, Exchange).
- Mobile device management (Apple Configurator, MobileIron, Intune).
- Incident and change tracking systems (ServiceNow).
- Technical documentation and system diagrams (Visio).
- Hospitality environment experience strongly preferred.
