The Account Administrator provides support and assistance to the Key Account Managers and all Sr Program Management to ensure customers’ products are produced, shipped and delivered as promised. Essential Duties and Responsibilities Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures. Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed. Prepare and maintain documentation for all incoming repair products, including associated invoice records. Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders. Maintains customer requests, internal promise dates and shipments throughout system and customer portals, escalating when there is an OTD impact to shipments. Work with the Accounting Department regarding past due accounts and follow-up on invoice issues when needed. Assist with data gathering and analysis to complete 12-month forecast projections. Enters/updates jobs as needed Performs risk management and escalates to Key Account Manager or Program Management appropriately. Performs all other tasks and projects assigned by Program Management. Requirements HS diploma or GED Experience in a Customer Service or Customer Support role, preferred Strong organizational and administrative skills Excellent attention to detail and data Ability to multi-task and work in a fast-paced working environment Excellent computer skills, including MS Office Ability to work additional hours/flexible schedule when required About our Company Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario. Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include: UNITED STATES Unique full-time work schedule that includes every other Friday off Full Medical, Dental and Prescription Drug Insurance Flexible Spending Accounts Generous 401(k) match Company-paid and Voluntary Life Insurance plans Paid Holidays and Paid Time Off Days Reimbursement Programs (Gym, Tuition, etc.) Paid time off to volunteer Company-Paid Short Term Disability CANADA Full benefits package Company-paid and Voluntary Life Insurance plans Paid Holidays and Paid Time Off Days Reimbursement Programs (Gym, Tuition, etc.) Pension plan Paid parental leave Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
