Job Description - System Operations Engineer (Production Support / Technology Operations Analyst - P1)
Location: Charlotte, NC (Onsite)
Contract: 12 months (possible extension/conversion)
Job ID: 176622
Role Overview
The System Operations Engineer (P1) is responsible for 24/7 production support in a high-availability banking environment. This role supports consumer-facing and internal applications by monitoring systems, troubleshooting incidents, resolving production issues, and coordinating with support and engineering teams.
This is an advanced production support role, not a basic help desk position.
Key Responsibilities
Monitor applications, infrastructure, dashboards, and alerts in a Mission Control / Command Center environment
Identify and troubleshoot production incidents before customer impact occurs
Use ServiceNow to manage incident tickets, severity assessment, and escalations
Perform issue remediation using runbooks and operational procedures
Analyze logs and system metrics using Splunk and AppDynamics
Troubleshoot application failures, batch job issues, and processing delays
Support Linux servers and review system logs
Work with Autosys for batch scheduling and job monitoring
Use Oracle and SQL for data validation and issue investigation
Coordinate with L2 support teams, platform teams, SMEs, and engineering teams
Document troubleshooting steps, resolutions, and incident updates
Handle multiple incidents in a fast-paced 24/7 production environment
Required Skills
Production Support / System Operations experience
Linux troubleshooting and log analysis
Splunk
AppDynamics
Autosys
Oracle Database
SQL
ServiceNow
Incident Management
Monitoring & Alert Management
Strong troubleshooting and analytical skills
Good communication and documentation skills
Preferred Experience
Banking or Financial Services background
Mission Control / Command Center support
L1/L2 Production Support experience
Advanced Help Desk or Desktop Support transitioning into Production Support
Firehouse Schedule:
Sunday, Monday, Tuesday
Alternate Wednesday every two weeks
12-hour shifts
Pay Range: $32 - $33
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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