Drain Technician
At My Plumber Plus, we're not just in the business of plumbing, HVAC, and electric - we're in the business of transforming the quality of life within our customers homes. Every day, we have the privilege of stepping into our customers' homes and making a difference. Whether it's fixing a stubborn drain issue or restoring comfort to a family in need, we're driven by a passion for service and a commitment to excellence.
We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. As a Drain Technician at My Plumber Plus, you will play a crucial role in providing high-quality drain cleaning services while delivering exceptional customer experiences. Your primary responsibility will be to diagnosing drain issues and recommending appropriate solutions.
In exchange for your commitment, we provide:
- Affordable, high-quality health, dental & vision insurance
- 401(k) w/ company match
- Paid vacation, sick and personal days
- On-going growth opportunities throughout our Sila Services Family of Companies
- Parental Leave
- Short term disability, long term disability, and company paid life insurance
- Paid training/ongoing education
- Company vehicle, gas card, and tablet
Responsibilities:
- Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
- Provide Camera service for mainline stoppages
- Describe diagnosed problems to customers and provides solutions
- Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
- Obtain agreement for services before performing work
- Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
- Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
- Maintain truck inventory of parts and restock truck to minimum stock levels
- Be able to remove and reset a toilet and a p-trap
- Operate equipment in a safe manner
- Wear all applicable Personal Protective Equipment (PPE)
- Communicate professionally and respectfully with customers, office staff, and co-workers
- Participation in required staff meetings and training
Requirements:
- 2 or more years of sewer and drain cleaning, replacement, and sales experience
- Experience operating a sewer camera
- Service Titan experience a plus!
- Working knowledge of septic systems, sewer and drain systems, and underground piping
- Repairing underground drains and sewers using conventional excavation methods or experience using trenchless pipe replacement equipment would be a plus
- Personable and professional
- High integrity and strong communication skills
