Job Title : Counter Sales Associate Reports to: Branch Manager About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public. Responds to and provides customers with timely and accurate information regarding products and their applications. Initiates customer sales orders and receives and processes warranties and credit returns. Determines product required by customer and suggests alternatives and/or additional items related to customer orders. Selects appropriate product from stock if needed. Follow up on billing issues, received payment and obtain credit information. Maintains, manages and updates all customer related database systems in a timely, accurate manner. Maintains counter displays in an orderly and attractive manner. Assist with and help resolve customer complaints. Develops, builds and expands customer base through providing quality customer service. Facilitates promotional activities to enhance branch sales. Observes and recommends changes that could provide a better experience for customers. Keep abreast of new information and industry standards by attending product and sales training workshops. Ensures standards set forth by the company are maintained at all times. Special projects as assigned by management. Skill Requirements: Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service. Good computer proficiency. Maintain a positive and professional demeanor as a trusted AC Pro represenative. Organizational skills; able to plan time and work effort effectively with attention to details. Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner. Education and/or Experience Requirements : High School Diploma or GED Have product and application knowledge of HVAC products. Physical Requirements: Ability to stand on two feet, walk, twist, bend, reach, stoop, kneel, and crouch for extended periods (up to 8 hours or more a day). Must be able to consistently lift up to 50 lbs. Anything over 50 lbs. requires assistance. Ability to use both arms and hands fully for tasks such as reaching, feeling, grasping, gripping, carrying, pushing, and pulling. Must be able to work in various warehouse conditions, including cold, heat, wind, dust, wet environments, and noisy surroundings Ability to pass a Pre-Employment drug and physical screen As a member of our team, you will enjoy: Medical: HMO
