Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Women, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a talented Patient Access Representative to join our team at the Harbor Community Health Center in Hyannis, MA We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Come join our great support team and make a difference every day! Role: The Patient Access Representative provides exceptional customer service while welcoming and assisting patients, families and guests entering the Health Center. The Patient Access Representative verifies insurance eligibility and benefits prior to service, ensures accurate demographic and insurance data entry, collects co-pays, educates patients on payment options, and supports front desk operations such as appointment scheduling, check-in and check-out. This position is essential to maintaining a smooth front-end process, minimizing billing issues, and delivering an exceptional patient experience. Position is 32 hours weekly. Requirements: High school diploma or GED, Bachelor’s degree preferred 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years of healthcare related experience preferred Excellent verbal and written communications skills, Excellent customer service skills, organizational, problem solving and priority setting skills Basic computer literacy, knowledge of Microsoft Office 365 preferred including Word, Excel, Outlook and Teams Knowledge of Electronic Practice Management (EPM) and/or Electronic Medical Record (EMR) preferred, EPIC/OCHIN desired Basic Math and reading comprehension skills Bilingual: English/Spanish or English/Vietnamese or English/Portuguese preferred Familiarity with using medical terminology preferred Medical and/or Dental Billing experience preferred All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.
