About Us
We are an early-stage, stealth tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. While we can't reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.
What You'll Do
This role is essentially a blend of customer service and operations. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.
- Provide exceptional participant support by greeting, onboarding, and guiding program participants through sessions with patience and professionalism.
- Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
- Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
- Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
- Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.
Requirements
Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
- Must be comfortable working in a fast-paced environment.
- Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
- Excellent attention to detail and organizational abilities.
- Comfortable staying alert and responsive during long shifts.
- Technically proficient and quick to learn new systems.
- Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.
Nice to Have
- Prior experience in customer service, hospitality, research, or lab operations.
- Experience with scheduling or data management platforms.
- Interest in human-computer interaction, psychology, or research operations.
Details
- Position Type: Full-time
- Location: Onsite in San Francisco (SOMA), willing to work at San Jose site
- Schedule: Evening and weekend availability required; must be willing to work between 10pm and 6am
- Compensation: $20/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law)
Benefits:
401(k)
Health insurance
Work Location: In person
