On-Site Resident Manager (Maintenance & Community Coordination)
Issaquah, WA
Associa is seeking a capable and proactive On-Site Resident Manager to oversee day-to-day property operations, coordinate maintenance activities, and serve as the primary on-site liaison for residents, vendors, and the Board of Directors.
This is a hands-on, highly visible role that combines light maintenance responsibilities with coordination, communication, and problem-solving. The Resident Manager plays a key role in maintaining the property, supporting projects, and fostering a well-managed, respectful community environment.
The ideal candidate is highly organized, communicates effectively with a wide range of personalities, and takes ownership of issues from start to finish.
This position plays a critical role in maintaining the quality, safety, and overall experience of our community. The Resident Manager is a trusted on-site presence who helps ensure the property is well cared for and that residents feel heard and supported.
Sammamish Bluffs is a well-established condominium community located in Issaquah, WA, in one of the most desirable areas of the region. The property offers a peaceful setting with convenient access to nearby parks and amenities.
The community is served by some of the top-rated schools in the state and is home to residents who care deeply about maintaining a high-quality living environment.
We are looking for someone who not only takes pride in maintaining the property, but also values being part of a community and contributing to a positive and respectful neighborhood atmosphere.
Key Responsibilities
- Perform light maintenance and minor repairs as appropriate (e.g., basic fixes, adjustments, small installations)
- Support general upkeep of common areas, which may include tasks such as cleaning, vacuuming, and maintaining overall appearance
- Proactively address small issues before they become larger problems
- Use judgment to determine when to complete tasks directly versus coordinating with vendors to ensure timely and cost-effective solutions
- Perform and coordinate maintenance, repairs, equipment installation, and preventative maintenance
- Create and follow preventive maintenance schedules
- Inspect and evaluate buildings, grounds, and related systems regularly
- Ensure all work is completed safely and in compliance with applicable codes and regulations
- Purchase and manage maintenance supplies, tools, and equipment
- Coordinate with outside contractors for repairs, maintenance, and improvements
- Monitor quality and completion of vendor work
- Assist in tracking scope, timelines, and follow-up for ongoing work
- Assist with coordination of larger maintenance and capital improvement projects
- Support communication between contractors, management, and the Board
- Help identify issues early and ensure timely resolution
- Serve as the primary on-site point of contact for residents
- Respond to questions and concerns in a professional and timely manner
- Help de-escalate conflicts and support positive community interactions
- Support implementation of Board decisions and priorities
- Provide on-the-ground insight into property conditions and needs
- Coordinate with the Association's management company to ensure alignment and follow-through
Requirements
- Valid Driver's License
- Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
- Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
- Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
- Knowledge of OSHA worksite and personal safety requirements.
- Knowledge of State or local governmental safety requirements.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Knowledge of company policies, procedures and forms.
- Time management and time critical prioritization skills.
- Self-motivated, proactive, detail oriented and a team player.
Preferred Qualifications
- Experience in condominium, HOA, facilities or property management, or similar experience
- Experience coordinating vendors or supporting capital improvement projects
- Familiarity with property management software/tools
Additional Requirements
- This position requires residence on-site in the provided unit
- This is a non-smoking property; smoking of any kind is not permitted in the unit or anywhere on the premises
What We're Looking For
- Takes ownership of issues and follows them through to completion
- Communicates clearly and professionally with residents, vendors, and the Board
- Comfortable working independently while staying aligned with Board direction
- Remains calm and effective when handling challenging situations
- Is organized, proactive, and able to manage competing priorities
- Takes pride in maintaining a well-run and welcoming community
Compensation
- $18.00 - 23.00/hour (depending on experience; direct experience highly considered)
- On-site housing included (2-bedroom condominium unit; utilities covered — details provided during interview process)
Benefits Summary
- Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
- Sick accrual is available for employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
- 401(k) offered
- 9 paid holidays
- Medical, dental and vision offered
- Short- and long-term disability and voluntary insurance options
- World-Class Training
- Individual and Branch Achievement Bonuses
- CAI (Community Association Industry) Course/Designation Assistance
- Employee Referral Bonus Program
- Wellness Incentives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
