Job Title -Information Technology Support Specialist
Location - 3701 96th St. SW, Lakewood, WA 98499
Duration 1 – 3 months(Possible extension)
Work schedule: 8:30 AM to 5 PM Monday through Friday
on site.
(no remote work)Job description:
Provides tier one technical support for server and computer information systems. Utilizes specific knowledge of computer hardware, software, and general Information services procedures, and business applications. Maintains technical documentation of desktop management. Provides technical advice and resolutions relative to problems involving user interface, browser, hardware, and supporting software. Works remotely to analyse hardware and software to identify issues and triage in accordance with routine procedures.
Essential Functions
- Acts as first point of contact for agency-wide IT Service Desk issues. Provides responsive and courteous hardware/software troubleshooting, support, and maintenance on desktops, laptops, servers, printers, multifunction copiers, phone systems, mobile devices, and audio/visual conferencing. Drives to various locations in service territory to install, repair and/or troubleshoot agency equipment.
- Installs, configures, and maintains software/hardware for information and business servers.
- Tracks deployed end user devices and installed software. Enforces software-licensing requirements and purchases new software as needed. Ensures spare inventory meets the growing needs of the agency and orders new equipment as needed.
MINIMUM QUALIFICATIONS
- Associate Degree in Information Technology or a related field and
- Two years of experience providing information technology support to end users.
- Experience may be substituted for education on a year for year basis.
