Your Role & Responsibilities The Customer Service Lead acts as second-in-command to support and oversee the customer service team as well as maintain the regular responsibilities of a Customer Service Representative. The Customer Service Lead is responsible for entering, maintaining, updating, and processing sales orders from order receipt through shipment. The Customer Service Lead is also responsible for assisting with related issues such as samples, product inquiries, A/R inquiries, shipments of materials from several outside warehouse locations, and order follow-up. The Customer Service Lead should be comfortable in sales related activities which will require direct contact with customers regarding orders or inquiries, with our other Regional Office personnel along with the shipping warehouse personnel and be comfortable on a computer for the vast majority of their day in an office environment. The Customer Service Lead may also assist the customer in identifying products and advising the sales force when a sales person's attention is required. Job Description:
- Prepares and enters orders received by phone, mail, fax, and portals from customers and sales force.
- Completes the picking and shipping process along with billing.
- Verifies all shipping, billing, pricing, and purchase order information.
- Checks computer generated Bill of Lading (BOL) Status Report.
- Enters special instruction(s) related to orders, customer instruction requests, customer code maintenance, and notes.
- Interacts with customers, sales force, production, warehouse personnel, and other personnel on a regular basis to resolve problems, obtain information, and provide information relating to the status of an order.
- Regularly communicates with internal and external customers on various issues.
- Notifies purchasing on stock issues (i.e. taking more than half of the stock or all stock, no stock and short stock, etc.).
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
- Researches/questions credit issues, short pay, and returned material issues.
- Documents and resolves customer complaints.
- Understands and utilizes Brenntag Unified System (BUS).
- Develops and maintains good working relationships with internal and external customers.
- Ensures compliance with all company policies and all regulatory agencies, including but not limited to: DOL, EEOC etc.
- Supports the vision and mission of the company.
- Performs other inventory transactions as needed (in absence of Customer Service Manager).
- Other duties as assigned
Your Profile Skills
- Excellent written and oral communication skills
- Strong time management and organizational skills
Experience
- Two years of experience in customer service preferably in distribution, warehousing, or logistics
Education
- High School Diploma or GED
- Associate's Degree preferred
Our Offer We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant's actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at
[email protected] (phone, tty, fax, email, etc.). Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf. Brenntag TA Team
