Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!
The EUC Analyst I is to be responsible for providing tier-1 client hardware and application support. The position will complete traditional incidents (break/fix) and service requests with a focus on providing field-based support. The position also supports project rollouts as necessary.
What We Offer:
- An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service.
- Annual company performance bonus in addition to base salary
- Defined career paths so you'll always know what's next and what steps can get where you want to go
- Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
- A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
- Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
- Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.
- Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner
What You'll Be Doing:
- Provide support of end-user client hardware including desktops, laptops, and mobile devices
- Provide support of end-user client operating systems.
- Provide support of Microsoft Office 365 and Azure AD services including Exchange, Teams,
- SharePoint, Yammer, Azure MFA/Self-Service.
- Provide support of Cloud-based telephony services.
- Coordinate employee provisioning and termination.
- Perform new hire employee orientation training on use of IT hardware and IT services.
- Perform annual desktop and laptop refresh process.
- Find opportunities and make recommendations for continuous improvement.
- Consistently demonstrate company values and expected behaviors.
- Other duties as assigned.
What We're Looking For:
- 0-2 years of desktop support experience including work in a customer-facing role.
- Associate or bachelor's degree from accredited college, substantial experience will be considered in lieu of degree.
- Microsoft client and server technologies expertise including Windows 11, Office Suite, M365 services, Windows Server, Active Directory and Configuration Manager (preferred)
About Us We're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally. We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items. Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
