Principal Costpoint Materials Support Analyst | Deltek, Inc
Principal Costpoint Materials Support Analyst
US (Remote)
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Position Responsibilities
The Principal Costpoint Materials Support Analyst serves as a primary support resource for customers using Costpoint Materials Management. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across procurement, inventory, and manufacturing workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting mindset, and the ability to clearly communicate solutions or escalate complex issues when needed. Successful analysts are expected to independently resolve approximately 30–40% of cases within 0–2 days through effective analysis, configuration guidance, and data correction.
- Provide phone and chat support for Costpoint Materials Management customers
- Diagnose and resolve issues related to purchase orders, inventory, manufacturing orders, vouchers, and sales orders
- Troubleshoot data, configuration, training, and system-related issues using a structured methodology
- Resolve issues through configuration guidance, workflow education, validated data corrections, or documented workarounds
- Escalate confirmed software defects or complex scenarios to senior analysts with clear, detailed documentation
- Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis
- Maintain accurate case notes and resolution documentation for knowledge sharing and handoff
- Translate technical issues into clear, business-friendly explanations for customers
- Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation
Functional areas supported include:
- Purchase Orders and Requisitions
- Inventory Management (including serial/lot tracking and MRB workflows)
- Manufacturing Orders, BOMs, Routings, and MRP integration
- PO Vouchers and Accounts Payable matching
- Sales Orders, shipments, invoicing, and RMAs
- Additional exposure to MRP/MPS, ECNs, materials estimating, and Supplier Portal functionality
Qualifications
Required:
- 3+ years of Costpoint experience in Materials, Manufacturing, or Procurement modules
- Experience in ERP support, implementation, administration, or help desk environments
- Strong understanding of materials management workflows across procurement, inventory, and manufacturing
- Analytical, methodical problem-solving skills with attention to detail
- Ability to read and interpret Costpoint error messages and system behavior
- Basic SQL skills (ability to read and interpret SELECT queries and joins)
- Strong written and verbal communication skills
- Ability to manage multiple active cases and competing priorities
- US Citizenship is required for this position.
Preferred:
- 5+ years of Costpoint experience across multiple modules
- Advanced SQL troubleshooting experience
- Manufacturing or supply chain industry background
- Experience with MRP/MPS planning systems
- Familiarity with engineering change management (ECNs), estimating, routings, or supplier collaboration tools
- Comfort leveraging AI tools to enhance troubleshooting, analysis, and documentation
