JOB TITLE: Teller
REPORTS TO: Frontline Supervisor
FLSA STATUS: Non-Exempt
JOB SUMMARY: This position is responsible for performing banking transactions for Bank customers in a timely, accurate, and courteous manner.
ESSENTIAL JOB FUNCTIONS:
Greets customers and assesses their needs.
Processes customer transactions (financial transactions including deposits, withdrawals, check cashing, money orders, etc....) with professionalism, accuracy, and courtesy.
Ensures transaction forms are filled in correctly, examines checks for endorsements. Checks customers' identification.
Ensures that transactions are completed in a quick, efficient manner to avoid long back-ups in customer lines or traffic lanes.
Maintains knowledge to place hold on accounts for uncollected funds, if needed.
Counts incoming cash and orders daily supply of cash.
Records all transactions in the computer system and generates customer receipts.
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data in computer.
Removes night depository items and work. Counts and balances checks and cash in night depository. Attends to and completes other items removed from the night depository.
Accepts loan payments.
Handles customer complaints and works through these sensitive issues to resolution.
Performs data entry to complete reporting requirements.
Interacts in a professional, courteous manner with customers, prospective customers, visitors, co-workers, vendors, etc...
Recommends additional Bank products and services to customers to enhance the customer relationship.
Complies with all relevant regulatory requirements. Completes and records accurate documentation on large transactions.
Complies with all Bank policies, including attendance and punctuality.
Maintains strict confidentiality guidelines in accordance with Bank policy.
Demonstrates knowledge and expertise of Bank Teller procedures and supports the Company's overall mission, standards, policies and procedures, and confidentiality guidelines. (Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)
ADDITIONAL RESPONSIBILITIES:
Performs other duties as required by management.
Participates in community activities as requested by Bank management.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibility.
MINIMUM QUALIFICATIONS FOR CONSIDERATION:
High school graduation or G.E.D. equivalent, or
16 years of age and working toward High school graduation or G.E.D. equivalent.
KNOWLEDGE, SKILLS, AND ABILITIES:
Good verbal and written communication skills.
Neat, legible, and efficient handwriting.
Good interpersonal skills: able to work well with a wide range of people.
Good sense of customer service.
Good attention to detail.
Good problem solving and decision-making skills.
Good understanding of general banking guidelines and teller procedures.
Demonstrates dependability through good attendance and adherence to timelines and schedules.
Able to handle large amounts of money without errors.
Able to work with frequent interruptions and in a fast-paced setting.
Able to perform under time deadlines.
Able to perform basic mathematical computations. Able to compute rate, ratio, and percentage.
Proficient in 10-key. Able to type (minimum 30 wpm).
Proficient in basic personal computer operations.
Able to complete three-to-six months on-the-job training.
Able and willing to continue business skill development.
PHYSICAL REQUIREMENTS
This is sedentary work that requires the following physical activities:
Sitting or standing for long periods. May stand for most of the work day.
Walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
Able to work in a low-light environment.
Occasional lifting (up to 25 pounds of coins).
ATTENDANCE REQUIREMENTS
This position works and rotates on time requirements but could include the following:
Reporting as early as 7:00am on Monday through Friday, when needed
Working until close of day on Monday through Friday (normally 5:30pm on Friday)
Working Saturday 7:30am to close (normally 12:00pm), when needed
WORKING CONDITIONS:
Normal office environment.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
