GENERAL STATEMENT OF RESPONSIBILITY
Complete insurance related interviews and applications via telephone. Interviews will include gathering medical, financial, and occupational and vocational histories. Review and edit information collected during the interview for quality assurance purposes. Make and receive telephone calls, logging call attempts, document information within orders as necessary, recording call results.
ESSENTIAL FUNCTIONS
Accept assigned orders. Prioritize and collate new orders into current caseload by type of request and geographic region.
Contact applicants to conduct background interviews.
Update accurate status of orders regarding background information received.
Type information gathered into a computer-generated form.
Answer phone calls to give status regarding order requests, gather follow-up information and troubleshoot problems.
Submit completed orders.
Accurately document client responses to medical questions in scripted format.
Cross train on all tele-applications and inspections, if applicable.
Respond to the needs and requests of clients and management staff in a professional and expedient manner.
Read and follow departmental SOPs.
Must meet minimum requirements as outlined in Production/Incentive Plan.
Maintain service level agreements.
Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
Other duties as assigned.
JOB QUALIFICATIONS
Education
High School Diploma or equivalent.
Experience
1 year of Customer Service or Call Center experience.
Skills & Abilities
Excellent verbal skills, including good voice quality, articulation and listening skills
Analysis and problem solving abilities
Detail oriented
Ability to handle multiple tasks
Good follow through and dependability
Ability to prioritize and work independently
Good written communication skills
Ability to interact with all levels within the organization
Must have good PC skills, including MS Office and Windows Environment
Ability to be at work and on time
Ability and judgment to interact and communicate appropriately with other employees, clients and management
PHYSICAL REQUIREMENTS
This position requires the necessary physical attributes for office work such as:
Sitting for extended lengths of time
Close vision requirements due to computer work
Repetitive use of hands, fingers, wrists and elbows for operating a computer and telephone
Light lifting, up to 10 pounds
EQUIPMENT
Ability to operate a PC and communications equipment.
OTHER
Overtime as required to meet customer needs, to be determined daily. Frequent telephone use.
The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.
An Equal Opportunity Employer
Pay Range:
$16.00 - $29.00
Starting Pay Range:
$16.00 - $20.00
Benefits for Full Time Employees
Medical, Dental, Vision
Life/AD&D
Supplemental Life/AD&D
Section 125 FSA Plan
401(k)
Short and Long-Term Disability
Paid Time Off
Holidays
Tuition Reimbursement
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