TekStream Solutions has an immediate need for an IT Desktop Support Analyst with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:00 pm ET.
Responsibilities
- :Greet and welcome customers into walk-up support area, and engage proactively in supporting their technology need
- sProvide excellent, effective troubleshooting of devices including Mac and Windows laptops, iOS and Android mobile device
- sOpen, document, and route support incidents effectivel
- yMonitor, stock, and maintain technology vending machines across campu
- sInstall, replace, and troubleshoot campus monitors and other technology equipmen
- tWalk to a user's workspace and assist with troubleshooting of monitors, printers, and other on-campus technology equipmen
- tAssist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individual
- sAssist in delivery of laptops to new staff during new hire classe
s
Qualification
- s:5+ years technology support experience for a large-scale environme
- nt5+ years experience supporting Mac and Windows endpoin
- ts3+ years experience providing in-person technology suppo
rtPreferred Qualification
- s:Apple Certified Support Profession
- alMicrosoft Security, Compliance, and Identity Fundamenta
- lsITIL Foundation traini
- ngCompTIA A+ Certificati
on
Candidates must be authorized to work for any employer in the US, on a direct W2 of TekStream Solutions (no C2C). Candidates must be local to Atlanta, and willing/able to work on site, Monday-Friday, 8:30am-5:00PM, ET. Uniform Polo will be required and provid
ed.
