Description
Position Overview
The Senior Systems Engineer is a client-facing, hands‑on technical role responsible for deploying and supporting high-value IT infrastructure projects for clients nationwide. This position reports directly to the Project Director and follows process direction from the Project Manager. When not traveling, the Senior Systems Engineer works from corporate headquarters collaborating closely with the Project and Support teams.
This role requires strong technical expertise, attention to detail, and the ability to execute complex infrastructure projects in a fast‑paced environment while maintaining clear communication and documentation standards.
Key Responsibilities & Daily Tasks
Client Onboarding & Project Execution
Perform new client onboardings in accordance with established project processes and checklists
Deploy and configure the TST technology stack across workstations and servers
Remove legacy administrative access and implement standardized TST administrative accounts
Conduct IP scans and network performance testing for wired and wireless environments
Label and document all workstations, servers, printers, and network equipment
Perform wireless site surveys and capture detailed photographic documentation
Ensure all gathered data is entered accurately into documentation systems
Infrastructure Deployment
Configure and install network equipment including firewalls, switches, and wireless access points
Configure and deploy physical and virtual servers running Microsoft Windows Server
Implement Active Directory, DNS, and DHCP services
Deploy new client workstations following standardized build procedures
Support Microsoft 365 migrations, changes, and expansions
Escalation & Technical Support
Assist with escalated project‑related technical issues
Troubleshoot complex networking, server, and infrastructure challenges
Coordinate with vendor escalation teams when necessary
Project Communication & Reporting
Maintain accurate project notes, time entries, and task updates
Keep Project Managers and clients informed of project status and changes
Attend project meetings, client kickoff calls, onboarding sessions, and findings review calls
Provide daily end‑of‑day status reports to the Project Director
Documentation & Process Adherence
Maintain detailed and accurate documentation of network configurations, credentials, and system inventories
Ensure all onboarding, site survey, and project documentation is completed and uploaded within required timelines
Complete findings reports identifying issues, risks, and infrastructure inventory
Follow all project checklists, procedures, and timelines without exception
Time, Travel & Professional Expectations
Time & Attendance
Accurately record all working time, travel time, and expenses
Submit PTO requests at least two weeks in advance
Maintain consistent attendance to support project schedules
Travel & Expenses
Submit travel requests a minimum of two weeks prior to onsite work
Submit expense reports within five business days of completing onsite travel
Communicate any delays, changes, or unforeseen circumstances promptly
Professional Standards
Demonstrate professionalism in all client and internal interactions
Maintain confidentiality and protect sensitive company and client information
Adhere to all company policies, procedures, and ethical standards
Accept responsibility for work quality, communication, and outcomes
Requirements
Required Skills & Qualifications
5 or more years of hands‑on IT infrastructure experience
Strong expertise in Windows Server, Active Directory, DNS, and DHCP
Advanced networking knowledge including firewalls, switches, and wireless systems
Experience deploying and supporting Microsoft 365 environments
Proven ability to execute complex infrastructure projects
Strong documentation and communication skills
Preferred Qualifications
Managed Service Provider experience
Experience with virtualization platforms and enterprise networking hardware
Healthcare or dental IT experience
Advanced troubleshooting and vendor coordination experience
Benefits & Perks
Paid Time Off program in accordance with company policy
Company‑observed paid holidays
Health insurance options available to eligible employees
CrewHu employee recognition and rewards program
$50 monthly cell phone stipendCompany‑provided equipment and tools
Ongoing training and professional development opportunities
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