Job Title: Adoptions Coordinator Department: Adoptions Reports To: Adoptions and Retail Manager FLSA Status: Non-exempt, hourly Pay Rate: $16.00 Hourly SUMMARY The Adoptions Coordinator is responsible for all aspects of the adoption program, including animal selection and transport and records management. The Adoptions Coordinator is also responsible for assisting with offsite adoption events, onsite adoptions and other League sponsored activities when needed. Adoptions Coordinators will facilitate adoptions by evaluating both the potential adopter as well as the animal in an effort to find the best possible match. Assists clients with Boutique products and sales. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Communicate in a diplomatic and tactful manner with League staff, offsite locations, volunteers, and adopters through all steps of the adoptions process.
- Identify animal needs during the selection process and make appropriate arrangements prior to transport, as needed
- Maintain correct information in the Chameleon database for all animals in the adoption program; communicate with adopters as needed, to ensure data accuracy.
- Maintain confidentiality with adopters' personal information.
- Visit and transport animals to offsite locations, as needed.
- Lead offsite adoption events, onsite adoptions, and support other League-sponsored activities, as needed.
- Maintain adoption forms; make adoption folders, stickers and handouts; assist with supply orders, as needed.
- Assist with cleaning of adoption areas used for animals in the adoptions program (i.e. urine, fecal matter, bodily fluids, dirt and mud).
- Understand the adoption process and guidelines set by the League.
- Remove personal opinions/views/judgements in order to make the appropriate animal/client match in a professional manner.
- Must be dependable with attendance and punctuality.
- Always treat people and animals with respect, contribute to effective teamwork, promote staff cooperation, and foster public relations beneficial to the League.
- Assists Client Services with front desk duties as needed
- Be able to handle and work with dogs and cats of all breeds, size and temperament
- Drive to different events and locations based on the League's need
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work in a team oriented and frequently changing environment.
- Must support the Animal Rescue League's mission, policies, and practices.
- Ability to work courteously and cooperatively with volunteers, staff, and the public.
- Work as a team player, supporting the overall goals of the organization.
- Strong interpersonal skills - outgoing, patient, professional, and able to get along well with variety of people.
- Ability to handle multiple tasks and work in a fast-paced environment under sometimes tight deadlines.
- Ability to orchestrate large events, while interacting with all levels of society.
- Maturity, good judgment and a professional personal appearance.
- Ability to show compassion and empathize.
- Strong written and oral communication skills.
- Ability to read, write and understand English.
- Ability and initiative, working with minimal supervision and direction.
- Well organized.
- Respect for people and animals.
- Familiarity with animals, animal care, knowledge of animal behavior, and experience working with animal welfare.
- Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.
- Must adhere to the company's dress code and have the ability to deal tactfully and effectively with the public.
- Ability to maintain personal boundaries in the face of highly emotional situations.
- Possession of a valid Florida driver's license.
PREFERRED QUALIFICATIONS
- Customer service experience
- Bilingual (Spanish preferred)
EDUCATION and/or EXPERIENCE
- High School Diploma or GED
- Experience and/or training involving retail sales or customer service
COMPUTER SKILLS
- Microsoft Office
- Chameleon Animal Database
MATERIALS and EQUIPMENT USED
- Multiline phone system
- Computer
- Cash Register or POS system
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- While performing the duties of this job, the employee is consistently required to sit, stand, lift, and twist. In addition, the employee is constantly required to talk, hear, and use hands for grasping, reaching and other operative tasks. The employee is required to stand or move frequently. The employee will also be required to bend neck and twist body. The employee will be required to consistently lift an inanimate or stationary object of up to 50 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- While performing the duties of this job, the employee is frequently exposed to an indoor office environment and climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is frequently exposed to animal odors and animal fur.
- The noise level in the work environment is usually moderate to loud.
- The employee will be required to drive company vehicle.
