At Milan Laser Hair Removal, we’re not just transforming skin—we’re transforming confidence. As the nation’s largest laser hair removal provider, we’re built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.
We’re looking for a Field Service Technician who thrives in a fast-paced environment, takes ownership, and is passionate about solving complex technical challenges. This role requires a highly motivated professional who can work independently, provide exceptional service, and ensure our clinics have the tools and technology they need to deliver outstanding results to our clients.
About the Role
The Field Service Technician plays a critical role in supporting Milan’s nationwide clinic network by diagnosing, troubleshooting, repairing, and maintaining advanced laser equipment. This role is responsible for ensuring equipment reliability, minimizing downtime, and supporting operational continuity through preventative maintenance, compliance testing, and expert technical support.
From on-site repairs and equipment calibration to clinic relationship management and process improvement, you’ll serve as a trusted technical expert and brand ambassador. Your work will directly impact clinic performance, team productivity, and the client experience across the organization.
This role requires extensive travel (up to 100% Monday–Friday) and flexibility to support urgent service needs, including occasional after-hours and weekend work.
Candidates must reside in a state where Milan Laser Hair Removal operates clinics and live within 60 miles of a major U.S. airport.
What You’ll Do
Equipment Repair & Technical Support
Diagnose, troubleshoot, and repair advanced laser, electrical, mechanical, and high-voltage systems
Perform preventative maintenance and recommend proactive solutions to extend equipment lifespan
Serve as the primary technical contact during on-site clinic visits
Provide white-glove service and educate clinic teams on equipment best practices
Act as an escalation point for complex technical issues requiring advanced expertise
Calibration, Compliance & Safety
Conduct calibrations, testing, and verification procedures to ensure equipment performance and compliance
Maintain audit‑ready documentation and inspection records
Ensure adherence to FDA, OSHA, and company safety standards
Identify and mitigate risks related to equipment servicing and clinic environments
Field Operations & Problem Solving
Independently manage service routes and prioritize urgent repair requests
Adapt quickly to changing schedules and service demands
Balance technical, operational, and business priorities while working with minimal supervision
Deliver timely and consistent service across a geographically dispersed clinic network
Documentation & Asset Management
Maintain accurate service records, inventory updates, and repair documentation within CRM and ERP systems
Create detailed service reports and identify trends impacting clinic operations
Manage field tools, replacement parts, and equipment inventory
Coordinate shipping, returns, and logistics for service-related materials
Partner with clinic teams to ensure a positive service experience
Capture feedback and communicate opportunities for continuous improvement
Support onboarding and development of new technicians through mentoring and training
Contribute to service documentation, knowledge bases, and best‑practice resources
What We’re Looking For
High school diploma or equivalent required
3+ years of mechanical, electrical, biomedical, or related field service experience required
Experience troubleshooting and repairing complex equipment systems
Expertise with high‑voltage and Class 4 laser systems preferred
Proficiency with diagnostic tools, schematics, and CRM platforms such as Salesforce
Experience with ERP and inventory management systems preferred
Strong problem‑solving, troubleshooting, and critical‑thinking skills
Excellent communication and interpersonal skills
Ability to work independently in high‑pressure situations
Valid driver’s license and ability to rent vehicles from major providers
Residence within 60 minutes of a major U.S. airport
Willingness to travel extensively, including occasional weekends and after‑hours support
Why You’ll Love Working Here
Be part of a fast‑growing, nationally recognized brand
Travel across the country supporting clinics and operational success
Work with cutting‑edge laser technology and advanced equipment
Join a collaborative, high‑performing team that values expertise and innovation
Opportunities for professional growth and development
Medical, dental, vision, disability and life insurance within 30 days
Unlimited PTO - work with your manager and take time as needed
6 Paid holidays
$50 cellphone stipend paid out monthly
401k retirement plan with vested 4% employer match after 90 days
Career advancement opportunities + Culture/environment
Employees and their spouse or legal partner receive free laser hair removal services
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
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