Technical Service Coordinator 2

Insight Global • Watertown, Wisconsin, United States • 2d ago

• Communicates professionally with customers, managers, and sales engineers to coordinate equipment deliveries, pick-ups, and service calls.
• Assists with the setup and installation of rented equipment and ensures proper documentation is completed.
• Provides training to authorized operators and/or customers on the safe and effective use of rental equipment.
• Ensures all paperwork is accurately completed, including tracking serial numbers and customer signatures.
• Troubleshoots equipment issues and demonstrates a strong understanding of the operation, specifications, and controls of rental units.
• Inspects, cleans, and tests returned equipment to ensure proper function and appearance.
• Assists with installation of flexible gas hoses for propane and natural gas applications, following safe procedures for checking gas connections.
• Collaborates with managers and sales engineers to maintain accurate inventory records and equipment tracking.
• Participates in on-call rotation for emergency service support, including evenings and weekends, as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Must possess basic math skills
• Must be able to work some after hours and weekend work during peak times
• Hardworking and reliable
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.