For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Tenish at 224-507-1292 or Arun at 224-214-4555 Title: Site Operations Analyst I - Remote Duration: 6 Months Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered Description: Working hours for this position are Saturday and Sunday day shifts 7am to 4 pm CT or 8 am to 5 pm CT and 3 weekday day shifts. The Site Operations Analyst I supports the day-to-day operations of digital tools, platforms, and guest-facing experiences. This role is responsible for monitoring the website and app, communicating issues, executing site updates, and escalating incidents to the appropriate teams. This position will provide Saturday and Sunday daytime support. Discover the possibilities of our progressive, omnichannel approach to beauty retail. At client, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life. At client, we're forever imagining. Forever striving. Forever investing in next-gen-with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, client provides an environment perfectly suited to your ambitions. Let's build brilliant together. YOU'LL ACCOMPLISH THESE GOALS BY: Daily Monitoring & Operations • Monitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teams • Use alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues early Incident Management & Issue Resolution • Triage incoming tickets by severity (high = revenue/customer impact) • Reproduce issues and gather key details (screenshots, timestamps, impacted systems) • Escalate to IT or engineering with clear documentation • Track issues through resolution and communicate status updates Cross-Functional Collaboration • Act as the bridge between business, IT, product, and operations • Participate in standups, incident calls, and project meetings Data Analysis & Insights • Pull and analyze reports (conversion, inventory availability, error rates) • Compare trends over time (day-over-day, promo vs. non-promo) • Translate data into simple insights (what happened, why, impact) Testing & Quality Assurance • Execute test cases for new features as assigned (functional, regression, edge cases) • Validate experiences across devices (desktop, mobile, app) • Document defects clearly with steps to reproduce • Partner with Devops on resolutions for production issues ADDITIONAL RESPONSIBILITIES:
- Monitor and support daily operations of digital platforms
- Identify, triage, and resolve technical and operational issues in a timely manner
- Partner with IT and business teams to escalate and track incidents to resolution
- Assist in testing, validation, and deployment of new features and enhancements
- Maintain documentation for processes, workflows, and system changes
- Support execution of digital initiatives such as personalization
- Analyze basic performance metrics and user feedback to identify improvement opportunities
- Ensure data accuracy and system integrity across digital platforms
- Provide support for cross-functional teams and stakeholders
- Support Senior Digital Operations Analysts as needed
THE ESSENTIALS FOR SUCCESS:
- Bachelor's degree in Business, Information Systems, Marketing, or related field (or equivalent experience)
- 2+ years of experience in digital operations, eCommerce, or technical support
- Strong problem-solving and analytical skills
- Basic understanding of digital platforms and user experience
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
