Customer Service Support Representative

Sharp Business USA • Kingsport • $40.80k - $47k / year • 7h ago

Overview

Join Sharp Business Systems (SBS) as a Customer Service Support Representative (CSSR), where you'll use your strong customer service skills to handle a variety of customer inquiries and issues. This role is crucial for ensuring customer satisfaction by efficiently managing service and supply billing questions, demonstrating your understanding of customer service principles, and supporting our diverse customer base.

Responsibilities

Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications
Supports SBS customers with product-related questions and concerns
Responsible for customer service support issues including billing, order status and customer inquiries
Applies general query skills to determine reason for call in order to route the problem to the appropriate party
Learns intermediate knowledge of the current ERP system for processing of phone and email requests
Daily interaction with various industry specific software
Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
Logs and returns all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction
Works closely with all departments within the operations department and levels of management escalating problems and concerns when necessary
Performs general customer service-related work in support of organizational goals and objectives and tactical operations
Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers in an effort to increase sales and marketing potential within the branch
Other duties assigned

Position Requirements

High School Diploma or equivalent required
2-5 years of experience in a customer service environment; call center support experience preferred
Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
Exceptional verbal (especially telephonic) and written communication skills
Excellent customer service skills including a customer focused attitude
Excellent reading comprehension and mathematical skills
Excellent organizational skills; effective time management skills which must include attention to detail
Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
Ability to prioritize job responsibilities in a dynamic fast paced environment
Proficient data entry skills

ABOUT US:Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Compensation for this position

The compensation range for this role is $40,800- $47,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks:

Flexible hybrid work schedules.
Comprehensive, family-friendly healthcare plans (medical, dental, vision).
401k retirement plan with a competitive match and plenty of financial support tools.
Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
Rewarding and wholistic wellness program.
Training, professional development, and mentorship
Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.