Role - Engagement Agent
Location - Plano, TX (In person interview)
Type of hire - Full Time
Job Description:
Interacts with clients, ensuring successful delivery of services and
high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum
Customers.
Responsibilities:
- Manage Client Relationships and Communications.
- Resolve issues and escalate risks
- Monitor engagement performance and outcomes
- Ensure compliance with organizational standards and SLO benchmarks.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $65,000-$70,000 a year
