Store Director
A Greer's Store Director is committed to delivering more than is expected to customers and team members by providing a positive first impression and by living the Greer's Team Vision "To bring added joy, well-being and value to people's lives!" every day and by striving to exceed Company, Team and Customer expectations in an effort to support Greer's Gold Star Customer Service Program and Greer's Team Mission "Enthusiastically continue to improve our team, customer service, values, community involvement and performance."
A Greer's Store Director leads the day to day activities of an individual Company-owned store, ensuring all departments are fully staffed, trained and operating to Company standards with the Company Vision and Mission in mind. Store Director is responsible for total store operations and achieving sales and profit objectives. Store Director plans, organizes, directs and controls all store schedules, activities and Associates to ensure store financial and other objectives are reached consistent with Company policies and procedures, and federal, state and local laws. Store Director is responsible for providing a workplace of mutual respect and opportunities for growth.
Position Requirements:
- High School Diploma required. Bachelor's degree in Business Administration or related field, or an equivalent combination of education and/or experience. Five to seven (5-7) years' experience in a retail grocery environment with increasing levels of responsibility. Two (2) years' experience as an assistant manager, Store Director or similar level role.
- Proven leadership skills.
- Knowledge in departmental processes and financial management practices in the retail supermarket industry. Must have a strong knowledge base in supermarket retail and core business practices that affect retail supermarket operations.
- Creates an environment that seeks innovation, fresh new ideas and perspectives that create value and produce financial results.
- Must possess the ability to accomplish a win/win result in all negotiation processes entered.
- Must possess the ability to be forward thinking and have global perspective, while delivering financial results with all initiatives.
- Must possess excellent written and verbal communication skills to develop and maintain effective business relationships internally and externally.
Basic Skills & Physical Requirements:
- Requires an extensive retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures.
- Requires proven ability to manage people. Requires knowledge of every position under the Store Director's supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations.
- Must be friendly and courteous and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
- Must be able to identify needs, problems, and opportunities and make short and long term decisions in order to maximize sales and gross margins. Some business and financial knowledge is required. Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of natural disaster, serious accident or uncommon event(s).
- Must sit, stand or walk for long period of time and be able to reach, lift, stack and maneuver object of varying dimensions and weights up to approximately 50 lbs. Ability to operate, push and pull fully loaded hand trucks and pallet jacks. Must cover temporarily for various positions throughout the store as required. May utilize cleaning supplies and chemicals from time to time.
- Mental alertness is necessary to ensure safe and accurate completion of work activities.
- Occasional overnight travel may be required. Will be required from time to time to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required.
Responsibilities, Accountabilities and Essential Duties:
- Primary duty is management of overall store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. Communicates Company goals, objectives, policies, practices, and procedures to management team, including department managers, and Associates and ensures compliance with them. Meets at least weekly with department heads to review ads, sales plans and store promotions. In the Store Director's absence, ensures that an Assistant Manager conducts meeting.
- Coordinates safety practices in store to ensure that the Company's Safety Policies and health initiatives are implemented and communicated to all Associates. Emphasizes safety and health code compliance in all work practices.
- Responsible and accountable for maintaining good store conditions, product quality and rotation, labeling standards and code date compliance in all departments. Conducts daily inspections of store conditions and coaches Associates while doing so.
- Ensures compliance with Division scheduling initiatives. Responsible for compliance with and ensuring compliance with established policies, wages and payroll guidelines. Time Clock Policy, benefit plans, grooming and dress code standards and child labor and other employment laws.
- Directs and participates in training and hiring of store Associates. Clearly and accurately provides guidance and instruction to Department Managers, Supervisors and Associates. Monitors Associate job performance and recommends personnel decisions to District Manager.
- Considers the recommendations of the Assistant Store Manager, Department Managers, District Manager and other Company officials in hiring, firing and disciplinary decisions. Conducts formal Associate evaluations per Company guidelines. Identifies training needs of key Associates for future development and ensures completion of such training. Maintains ABC and Depth Charts per Company guidelines. Builds and maintains positive Associate morale.
- Oversees and ensures compliance with proper cash handling procedures, proper accounting of sales and safe procedure. Controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales floor per Company standards. Safeguards Company assets. Assists in developing operating budgets and controls all in store operating, maintenance, expense and supply costs.
- Follows proper administrative procedures and completes or oversees completion of all required reports. Responsible for accurate inventory of all merchandise, supplies and equipment. Recommends to District Manager the expenditure for improvement or repair of store equipment and building. Properly conducts or oversees inventories and independent audits. Implements emergency procedures in the event of equipment and computer software malfunctions.
- Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer representatives, store, division and corporate personnel, where applicable. Monitors market conditions, trends and competitors' activities.
- Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage in line with store payroll budget.
- Appropriately resolves Associate complaints, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resource Department.
- Safely operates and handles all equipment and hazardous material.
- Provides suggestions, feedback and effective recommendations to District Manager or Director of Operations on operational, personnel or other issues.
- Maintains and safeguards confidentiality concerning Associates, store sales and Company information. Maintains accurate and complete records consistent with the law and records retention policies and in keeping with Company policies.
- Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Treats Associates consistently, fairly and with Courtesy, Dignity and Respect.
- Coordinates store activities to ensure successful operations and compliance as measured by various checks and audits (Safety/Food Safety, Human Resources, Merchandising, Loss Prevention, Department of Labor, OSHA, etc.).
- Oversee that the corporate Merchandising and Inventory programs are followed by the departments and partner with corporate business partners as needed to ensure that operations and merchandising standards are fully communicated and followed.
- Implements and maintains work schedules, labor control and store payroll expense control programs for the location.
- Models high standards of customer service to achieve a customer oriented store.
- Interacts with the local neighborhood or community to positively position the Company's presence.
- Responsible for department management including staffing, training, performance management and career development of team members, and developing and monitoring department goals.
- Develop and monitor department budget as required.
- Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.
A Greer's Store Director strives daily to exceed team and customers' expectations in an effort to support Greer's Gold Star Customer Service Recognition Program and Greer's Team Mission - "Enthusiastically continue to improve our team, customer service, values, community involvement and performance."
