LHH is seeking a detail-oriented and customer-focused Technical Customer Service Process Clerk to support a fast-paced service and operations team. This role is ideal for someone who excels in high-volume communication, enjoys coordinating logistics, and thrives in an organized, team-driven environment. This is a contract-hire opening within manufacturing.
Key Responsibilities
- Handle a high volume of incoming calls, routing and resolving inquiries efficiently
- Coordinate service requests and dispatch field technicians as needed
- Process customer purchase orders and service-related documentation accurately
- Respond to customer inquiries via phone and email in a timely, professional manner
- Track shipments and ensure timely delivery of parts and equipment
- Support inventory management activities, including transfers and returns
- Process return authorizations (RMA) and maintain accurate records
- Provide updates to internal teams and field personnel on order and inventory status
- Follow up with customers after service completion to ensure satisfaction
- Assist with front desk coverage and general administrative support as needed
Qualifications
- Prior experience in a high-volume customer service, call center, or administrative role
- Strong multitasking skills and ability to work efficiently in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- High level of accuracy in data entry and documentation
- Strong organizational and problem-solving abilities
- Comfortable navigating multiple systems; typing speed of 40+ WPM preferred
- Experience with order processing, inventory, or basic accounting is a plus
Why This Role
- Opportunity to join a stable, growing organization with global reach
- Hands-on experience coordinating customer service, logistics, and operations
- Collaborative team environment with strong support structure
- Long-term opportunity with room for growth and development
