AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform , empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.
We’re a
Series C
company backed by top-tier investors, with
over $135M in funding
and a rapidly growing customer base of
150+ leading enterprises and Fortune 500 companies . Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.
The Opportunity
As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our SMB and Mid‑Market customers succeed in leveraging AI to achieve real‑world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting‑edge AI/ML applications.
The Team
Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more.
As an AI Solutions Manager, your work will directly contribute to our customers’ success in deploying impactful AI solutions, ensuring their models achieve measurable business outcomes. We are looking for a fast‑paced, client‑obsessed candidate with an entrepreneurial mindset to nurture, and grow our SMB and Mid‑Market customers. You will be in charge of driving customer adoption and managing customers through their renewal cycles. You’ll accomplish this by running an effective account plan, identifying expansion opportunities with new teams, and ensuring your customers are getting value out of the partnership by running effective workshops and enablement sessions, and working with the Solutions Engineering team on complex implementations. You’ll be involved in exciting and complex customer use cases and leverage your business acumen to navigate the intricacies.
What You’ll Do
Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
Run workshops and training sessions with customers during onboarding.
Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high‑value needs across your customer base.
Own the full expansion and renewal sales cycle across your book of business.
Maintain rigorous hygiene in CRM and internal tooling to support a high‑performing revenue team.
What We’re Looking For
2+ years of experience as a Customer Success Manager in SaaS.
Proven track record of driving expansion and upsell revenue within SMB and Mid‑Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C‑suite stakeholders.
A self‑starter and customer‑first mindset with the ability to thrive in limited process environments.
Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
Strong communication skills for articulating observations and fostering collaboration across teams.
Proven ability to demo technical products and translate their value into tailored customer solutions.
A strong team player who values collaboration and collective success.
Bonus: Familiarity with AI/ML workflows or GenAI technologies.
The estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.
While we are a remote‑first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in‑person. For all other employees, there is a WFH monthly stipend to pay for co‑working spaces.
More About Arize
Arize’s mission is to make the world’s AI work—and work for people.
Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry‑wide and that’s a big motivator for people who work here. We actively hope that individuals contribute to a good culture.
U.S. Equal Opportunity Employment Information (Completion is voluntary)
Individuals seeking employment at Arize AI are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely
voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
How would you describe your gender identity?
Male Female Decline to Self Identify
Yes No Decline To Self Identify
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
I am not a protected veteran I identify as one or more of the classifications of a protected veteran I don't wish to answer
Voluntary Self-Identification of Disability
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy
Gastrointestinal disorders, for example, Crohn’s Disease, or irritable bowel syndrome
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Disability Status
Yes, I have a disability, or have a history/record of having a disability No, I don't have a disability, or a history/record of having a disability I don't wish to answer
1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
