The Staffing Operations Supervisor plays a key leadership role in supporting daily staffing operations, client service, workforce coordination, and operational excellence. This position partners closely with the Operations Manager to oversee staffing fulfillment, support team performance, resolve escalations, and help ensure outstanding service delivery to both clients and employees.
This is a hands-on leadership role that combines operational oversight with day-to-day staffing responsibilities.
Responsibilities
Operations Leadership
- Support daily staffing operations and workflow management.
- Help oversee staffing coordinators and support personnel.
- Monitor staffing fulfillment, scheduling accuracy, and service quality.
- Identify opportunities to improve operational processes and efficiency.
- Assist with coaching, training, and development of team members.
- Support performance accountability and communication standards.
- Participate in leadership initiatives and process improvement projects.
- Participate in a rotating on-call schedule, including evenings, weekends, and holidays as needed.
Client Service & Event Support
- Build and maintain strong client relationships through exceptional service.
- Assist clients with staffing requests, updates, and escalations.
- Collaborate with operations and sales teams to ensure successful event execution.
- Travel to client locations and events to provide operational support, quality control, and staff check-ins (up to 20% travel).
Staffing & Team Support
- Oversee staffing fulfillment progress and coverage strategies.
- Review staffing assignments and event details for accuracy.
- Support staffing coordinators with guidance and operational direction.
- Manage high-volume phone and email communication.
- Address employee concerns and escalate sensitive matters appropriately.
- Maintain staffing records, operational reports, and department tracking.
Recruitment & Onboarding Support
- Assist with recruiting, interviewing, and onboarding activities.
- Support orientation and hiring workflow processes.
- Help ensure compliance with employment eligibility and onboarding requirements.
Qualifications
- 1–3+ years of experience in staffing, hospitality, recruiting, operations, or leadership roles preferred.
- Experience supporting or supervising hourly or field-based employees preferred.
- Strong leadership, communication, and problem-solving skills.
- Excellent organizational and time-management abilities.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Proficiency with Microsoft Office and staffing, scheduling, or CRM platforms.
- Reliable transportation and willingness to travel to client locations as needed.
- Availability to work evenings, weekends, and occasional holidays based on business demands.
