Front Office Manager
"Join the Fairfield Inn & Suites Stevensville Family and Build a Legacy of Hospitality!"
Work Location: Fairfield Inn & Suites Stevensville. 4408 Red Arrow Hwy, Stevensville, MI 49127.
Job Type: Full-time
Pay: $46,349.94
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends
Job Overview
Coordinates the activities of the hotel front office and related personnel, providing support to the General Manager. Ensures efficient operations, excellent guest satisfaction, and adherence to hotel policies and procedures.
Key Responsibilities
- Supervise front office team members for efficient and smooth operations.
- Provide outstanding customer care and maintain a friendly demeanor.
- Respond professionally to guest inquiries and concerns.
- Use suggestive selling techniques to maximize room occupancy and revenue.
- Train, direct, and resolve issues for front desk team members.
- Ensure accurate processing of hotel charges and invoices.
- Maintain cleanliness, organization, and adherence to health regulations.
- Correspond with group and travel agents for special requests.
- Assist with sales and marketing efforts as directed.
- Maintain strong relationships with other departments.
- Operate EPBX equipment and manage cash transactions.
- Update and action the front office and hotel logbooks.
- Follow guest check-in and security procedures.
- Take responsibility in the absence of the General Manager.
- Perform any other tasks/duties as assigned by the manager/supervisor.
Qualifications
- Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training.
- Strong leadership, communication, and customer service skills.
- Detail-oriented with planning and organizational abilities.
- Computer and accounting knowledge.
- Alcohol awareness certification and other required certifications.
Working Conditions
- Work nights, weekends, and holidays.
- Fast-paced environment.
- On-call responsibilities when away from work.
Benefits
- Accident, critical medical supplement insurance
- Dental Insurance
- Employee assistance program
- Employee hotel room discount
- Health insurance
- Health savings account
- Holiday pay
- Life insurance
- Long-term disability
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Why You'll Love Working With Us:
- Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!
- Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
- Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
- Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
- Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.
If you're still with us, there's only one thing left to do: Apply now and become part of something amazing!
Diversity, Equity Inclusion & Equal Employment Opportunity at Fairfield Inn & Suites Stevensville: Fairfield Inn & Suites Stevensville is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
