Description
Work from Home (WFH) - Remote work must be performed while residing in California, New Mexico, or Florida
CIAT Location: San Diego, CA and Albuquerque, NM
Reports to: Financial Aid Coordinator Manager
Status: Non-exempt
Employment Type: Full-time
Summary
Evaluates, approves, and awards financial aid to students re-entering in accordance with federal, state, and school regulations, policies, and operating guidelines. Assesses financial needs of students and advises students and/or parents regarding financial aid options, processes, and requirements. This position will also evolve into processing other funding types.
Responsibilities
Analyzes and evaluates financial viability of students and families and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process
Work closely with admission advisors, enrollment coordinators, records and student services to complete re-entry and repeat enrollment packets each term
Maintains historic documents and data regarding financial aid files according to federal guidelines
Adheres to and is knowledgeable on appropriate guidelines relating to FERPA and CIAT policy on the release of records and information to a third party
Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made
Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents
Develop, modify, implement, and maintain the application intake and tracking process for proper documentation of all awards for audit trail
Monitor, approve, and/or revise all financial aid packaging for all qualified applicants in accordance with federal, state, institutional and other policies, and procedures
Provide information on the telephone, video calls and through electronic chat, to students, prospective students, and families regarding student financial aid, and account balance
Utilize the student management system to record all student account information
Review Finance section in ASER and ensure documentation for all standards is complete, accurate and well written
Work to financially clear all new student files before the start of the term by collecting documents to clear verifications/c-codes.
Provide financial projections within the school guidelines that are most favorable to students
Upload documents and work with FAS (third party agency) to ensure all files are cleared and ready to be disbursed within maximum 30 days from the start of the program
Ensure student accounting/ledger information is accurate and up to date in student database
Works closely with the Financial Aid Coordinator Manager with monitoring of clearance rate every week
Monitors completion of Verifications/C‑Codes
Monitors weekly clearance
Works with Financial Aid Coordinator Manager to review files prior to every weekly meeting
Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
Embody CIAT’s mission, vision, purpose and values
Requirements
Preferred bachelor’s or associate degree and four years related experience; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties
Broad knowledge of federal financial aid programs and record‑keeping requirements
Knowledge of higher education processes, supervisory and personnel practices, communication techniques and computer software
General knowledge of accounting practices, data processing and computer applications
Detail oriented, outstanding research and analytical skills
Ability to multitask
Works with a sense of urgency, while engaging and listening to experts
Exhibits a high degree of flexibility in adapting to a rapidly changing environment
Problems are solved rapidly and effectively
Strong organizational skills with the proven ability to prioritize
Process tasks in a timely manner
Work independently with minimal supervision
Capability to handle confidential and sensitive information, following confidentiality guidelines
Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
Ability to communicate effectively and professionally with other team members
Team players with a positive, can‑do attitude
Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software products
Self‑motivated with a strong work ethic; dedicated to quality, quantity, results and timeliness
Demonstrated ability to anticipate needs and exercise independent judgement
Excellent analytical skills, problem resolution skills and general business acumen
Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
Flexible to work longer hours to meet deadlines, if needed
Able to handle sensitive information with a high degree of confidentiality
Possess high ethical standards, being an example of professionalism to others
Must be able to embody CIAT’s mission, vision, purpose and values
Position Type and Expected Hours of Work
This is a full‑time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.
Supervisory Responsibility
This position has no supervisory responsibilities.
Location
This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily.
Values
Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.
We are
passionate
about education and student success
We value
integrity
and
excellence
in our employees and students
We treat ourselves and our students with
dignity
and
respect
We believe in and encourage
innovation
at our school to better help our students succeed
We have a
customer centric
focus, and we want people highly committed to achieving goals, where our success equals student’s success
We are
accountable
for our actions, and if errors occur, we focus on preventing future errors and moving forward
We have a
growth mindset , always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
We expect every employee to be an example of
conduct
and
professionalism , being a role model to students and colleagues
We commit to fostering an
inclusive
and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives
We foster
lifelong learning
and professional development
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions:
Essential functions of this role require sitting for extended periods of time
May require occasional travel to conduct CIAT business
The employee will be required to compute simple mathematical calculations as a normal part of this role
Ability to type, use a computer to search for information and input information while speaking on the phone is required
The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
Work Environment
While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment.
Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work‑related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.
The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work‑related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.
This remote work policy is designed to comply with all relevant local, state, and federal laws.
When in the office
When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in‑person meetings, collaboration, and training as scheduled. The in‑office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.
AAP/EEO Statement
California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Salary Range
The starting salary range for the Re‑Entry Coordinator is $26.00–$28.00 hourly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.
#J-18808-Ljbffr
