Workster is partnering with a rapidly growing e-mobility startup to recruit Customer Support Specialists for their Brooklyn, NY team.
In this role, you will be the first point of contact for potential customers, helping them navigate the e-bike selection process, answering product-related questions, and providing expert guidance. Your focus will be on delivering an exceptional customer experience and supporting sales conversion
Your Ro
- leEngage with potential customers through email, chat, phone, and in-person interactio
- nsProvide expert guidance and personalized recommendations on e-bike and bicycle produc
- tsAssist customers in decision-making to ensure they find the right product for their nee
- dsCollaborate with logistics and operations teams to ensure smooth order fulfilme
- ntShare knowledge with the team and contribute to internal training resourc
- esGather and report customer feedback to improve products and sales process
es
Your Qualificati
- onsExpert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industri
- es)Excellent written and oral communication skills in Engl
- ishComfort with technology and digital to
- olsEmpathetic, enthusiastic, and customer-focused personal
- ityAbility to work autonomously in a fast-paced environm
- entStrong problem-solving skills and adaptability in ambiguous situati
- onsInterest in sustainability, mobility, and technology is a p
- lusPrevious experience in customer support is advantage
ous
The O
- fferFull-time on-site role in Brooklyn, New
- YorkSchedule: Tuesday to Saturday, 9:30 AM – 6:0
- 0 PMWork in a dynamic start-up environment with ambitious and passionate collea
- guesOpportunity to work with a wide variety of e-bike models and br
- andsBe part of an innovative and fast-growing international com
- panyPaid training and structured onboar
- dingCareer growth and professional development opportuni
- tiesAccess to high-quality tools and resources for e-bike sup
- portComprehensive medical, dental, and vision p
- lansLife, accidental death, and long-term disability insur
- ancePaid parental l
eave
