Position Summary
The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.
Salary Range
$60,000.00-$70,000.00/yr based on experience plus bonus potential
Location
This is a remote role, but the account manager will service the Birmingham territory and must live within that area. The role requires regular, pre‑planned travel to support customers and service providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and service provider needs, and help resolve time‑sensitive issues as they arise, up to five days per week.
Responsibilities
Use effective industry skills and abilities to support our innovative transportation services
Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third‑party transportation companies)
Manage and oversee Field Operations to include new client start‑ups, client retention and development along with growing existing accounts
Responsible for the continuous improvement of a safe, efficient, and effective transportation system
Liaise between EverDriven and our clients while providing guidance, direction, and feedback
Maintain a safe and efficient environment for our passengers, contractors, and the non‑riding public by managing regulatory and client policies and procedures
Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
Develop and maintain open communication channels with project contractors, community officials, and agency staff
Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
Understand and follow safety rules established by regulatory bodies and client contracts
As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements
Minimum education of a bachelor's degree or equivalent experience
Experience in transportation and/or operations is a plus
Strong professional communication and customer service skills
Ability to effectively work with diverse groups of customers and service providers
Set priorities wisely, multitask and dynamically solve problems
Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
Valid Driver’s License with a good driving record
Drug screen and background check is a condition of employment
Daily travel as required
Benefits
Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co‑Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long‑Term Disability Insurance (company paid)
Flexible Time Off (FTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401(k) Plan with employer match
Employee Assistance Program
Employee Discounts Program
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
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