Technical Service Representative - Construction Job
Location: Home Based, Home, US
Employment Type: Regular
Category: Marketing / Business
Posting Date: Mar 4, 2026
Technical Service Representative I
Reports to the Director of Technical Services
Job Summary
The Technical Service Representative I will provide product training and support to our Technical Service Department across North America. They will work on assigned projects including down‑channel training to drive new business, hands‑on demonstration training, training content creation, jobsite visits, competitor benchmarking, new product development with field trials. The Technical Service Representative I will assist the Technical Service team with customer complaint resolution testing and validations and assist with customer calls and inquiries. This position will have no direct reports at this time. Up to 50% travel within the USA, primarily around NE US.
Essential Duties & Responsibilities with % Breakdown
Training and Technical Support – 70%
Responsible for technical support for our C&C customers.
Down‑channel contractor training to drive new business.
Respond to customers in need of jobsite visits and training.
Responsible for organization and execution of hands‑on demonstrations of Bostik products.
Collaborate with R&D on testing of field samples and new product development application needs.
Benchmarking: hands‑on evaluation work of Bostik products versus competition.
Preparation of samples for laboratory testing (if needed).
Use team‑oriented problem solving to help identify and solve product issues.
Maintain Bostik Academy (training facility) in New Jersey in a safe and orderly manner.
Practice and enforce safe work habits in accordance with OSHA and EPA guidelines and Bostik specific Employee Health and Safety (EHS) expectations.
Technical Writing / Complaint Resolution – 20%
Organizes and analyzes data to explain conclusions and outcomes internally.
Technical writing – letters and reports.
Complaint resolution through Salesforce.com in conjunction with Sales.
Technical Phone Support – 10%
Technical phone support as needed.
Minimum Qualifications and Education Required
5-10 years in construction.
Education and area of focus
Minimum HS diploma and Post HS technical school strongly preferred / Bachelor degree preferred.
Experience in the flooring/construction field.
Strong writing and computer skills.
Accuracy and attention to detail.
Proficient with computer software applications (Microsoft Word, Excel, Powerpoint, etc.).
Excellent communication both verbally and in writing in order to effectively communicate project results to collaborative team.
Experience in construction trades preferred.
Physical Demands/Working Conditions
Must be able to remain in a stationary position up to 50% of the time.
Moves equipment weighing up to 57 pounds.
Positions self to install, demo and test product.
Who we are?
Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player. We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaze, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio‑based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?
Legal Information
The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
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