Store Manager in Training (MIT)

Insomnia Cookies • Kalamazoo, MI, United States • 1d ago

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Kalamazoo store located at 2905 Howard Street Kalamazoo, MI 49006, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

Market competitive hourly compensation
Eligibility for end of period store bonus
Excellent comprehensive benefits 1st day of the month after 60 days of employment
$25.00 monthly cellphone stipend
10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
Lead new hourly staff onboarding and initial training.
Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's absence.
Support Store Ops Manager with ordering, inventory control and scheduling.
Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.).
Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

At least 1 year of experience in a supervisory role within a restaurant or retail store
Prior experience conducting in-person interviews of hourly support staff
Prior Point of Sale (POS) systems experience
Ability to utilize MS Office, Word and our Applicant Tracking System
Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
Must be 18 years of age or older and have legal eligibility for employment in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!